Hitachi Energy

OSS On Site Services Engineer

Yesterday• Roanoke, VA

Join Hitachi Energy Transformers - Business Solutions IT Organization as an OSS On-Site Services Engineer at our Bland location. In this role, you'll be the go-to expert for desk-side IT support, ensuring smooth operations and exceptional user experiences. You'll troubleshoot issues, manage hardware logistics, and act as the face of IT for our local teams. This is your chance to make a real impact in a global organization that values innovation, collaboration, and professional growth.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
If you're passionate about technology and thrive in hands-on environments, we want you on our team!

How You'll Make an Impact

  • Troubleshoot IT issues requiring physical intervention.
  • Deliver ready-to-use computers to users.
  • Provide ad-hoc training and guide users through self-service tools.
  • Manage physical stock of devices and accessories, including CMDB updates.
  • Perform regular inventory checks for hardware.
  • Coordinate logistics for device shipping and movement.
  • Handle warranty cases with OEM vendors.
  • Support IT equipment and software in meeting rooms and collaboration areas.

Your Background

  • Formal IT qualification or apprenticeship in information technology.
  • Minimum 2 years of professional IT support experience.
  • Fluent in English and local language with strong communication skills.
  • Proactive, solution-oriented mindset with ability to work independently.
  • Legal authorization to work in the U.S.; U.S. citizenship required.
  • Familiarity with tools like ServiceNow, MS Office 365, Windows, iOS, and asset management systems.

More About Us

  • At Hitachi Energy, we foster innovation and continuous improvement.
  • We offer global career growth opportunities and professional development programs.
  • Join a diverse, inclusive team committed to shaping a sustainable energy future.

Apply now

Current employees apply here

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Client-provided location(s): Roanoke, VA, Bristol, TN
Job ID: Hitachi_Energy-JID3-170669
Employment Type: FULL_TIME
Posted: 2025-12-19T23:34:07

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
    • On-Site Gym

  • Parental Benefits

    • Fertility Benefits
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Adoption Assistance Program

  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities

  • Office Life and Perks

    • Commuter Benefits Program
    • Snacks
    • Some Meals Provided
    • Company Outings
    • Holiday Events

  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Summer Fridays

  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling

  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Work Visa Sponsorship
    • Leadership Training Program
    • Internship Program
    • Associate or Rotational Training Program

  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Hitachi Energy.