Field Service Engineer

The opportunity

We are seeking a motivated and enthusiastic Field Service Engineer to join our team. In this role, you will be you will be overseeing the service aspect, including installation supervision, of telecommunication systems tailored to the specifications of the utility sector. You will be facilitating the commissioning of telecommunication products and systems, ensuring their full functionality is tested in accordance with Hitachi Energy's commissioning instructions and the overall program schedule. You will be monitoring key quality performance indicators (KPIs) such as On-Time Delivery (OTD), Cost of Poor Quality (CoPQ), Total Net Promoter Score (TNPS), and Non-Conformance Reports (NCR) will be essential, along with ensuring that corrective actions are implemented.

How you'll make an impact

• Issuing service reports and providing feedback on project management and system engineering.
• Supporting will be provided to the sales and tendering team for telecommunications inquiries during the bidding stage, ensuring appropriate selections of telecommunication solutions, products, and components.
• Preparing conceptual, preliminary, detailed, and installation designs for each telecommunication and security technology. Additionally, you will create Bills of Materials (BoM), assist the procurement department in ordering equipment for wired and wireless telecommunications networks, and participate in product selection. Regular reporting to the project manager will involve updates related to the Bill of Quantities (BOQ) for Remote Terminal Units (RTU) and telecommunications, as well as progress updates.
• Ensuring the necessary documentation is updated during the design phase to support both internal and external partners. Engagement with clients and subcontractors will be key to meeting project milestones and achieving optimal project delivery outcomes.
• Identifying and resolving interface issues with other vendor systems and network integrations. Conducting internal audits and supporting external ISO audits will be part of your responsibilities.
• Preparing reports on improvement projects, audit findings, and quality performance metrics. Management of the Customer Complaint Resolution Process (CCRP) will include conducting root cause analyses, implementing corrective actions, and ensuring timely closure of complaints. Collaboration with cross-functional teams will be essential.
• Deploying Lean, Six Sigma, and 8D methodologies to identify and eliminate waste, reduce costs, solve problems, and enhance efficiency. You will create and assist teams in developing idea management systems and improvement projects.
• Additionally, alignment with controllers for monthly reporting in Relex Analyzer will ensure accurate Cost of Poor Quality (COPQ) and improvement metrics.
• Documenting service and installation activities will involve completing necessary forms, reports, and records. You will also maintain and update design documentation by creating, reviewing, and revising design files.
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• A bachelor's degree in electrical or communication engineering preferably with specialized expertise in Quality Systems & procedures.
• Demonstrated collaboration across various functions, including Sales, Supply Chain Management (SCM), and Project Management Order Handling, among others.
• Experience in working with quality teams to support cross-functional projects and drive process improvements. Possession of Lean Six Sigma (L6S) certification. Proficient in Quality Control Systems and Reporting. Familiarity with Non-Conformance Report (NCR) and Corrective and Preventive Action (CCRP) processes. Comprehensive knowledge of telemetry systems.
• Exhibiting flexibility and exceptional communication skills, with a strong interest in working within an international and multicultural environment. Strong problem-solving abilities and a robust customer-oriented approach.
• Proficiency in both spoken & written English is required.