Factory IT/OT Specialist - Atkins

The Opportunity

Step into a role where technology meets operational excellence! As an IT/OT Support Specialist at Hitachi Energy, you'll be the go-to expert for onsite IT and OT support across factory and office environments. From troubleshooting critical systems to acting as the first responder for cybersecurity incidents, you'll play a vital role in keeping our operations secure and efficient. This is your chance to work with cutting-edge technology, collaborate with global teams, and make a tangible impact every day. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You'll Make an Impact

• Provide onsite IT support for factory and office systems.
• Maintain and troubleshoot IT/OT assets, including kiosks, printers, and security systems.
• Act as first responder for IT/OT cybersecurity incidents.
• Apply security patches and remediation measures on critical assets.
• Monitor OT systems and report abnormal behavior.
• Collaborate with vendors to ensure proper configuration and maintenance.
• Implement security measures under global cybersecurity guidance.
• Support collaboration tools and meeting spaces for seamless connectivity.

• Formal IT qualification or completed IT apprenticeship.
• Minimum 2 years of professional IT support experience.
• Fluent in English with strong communication skills.
• Proactive, solution-oriented, and able to work independently.
• Familiarity with ServiceNow, MS Office 365, Windows, iOS, and asset management tools.
• ITIL 4 knowledge and Lean Six Sigma certification preferred.

• At Hitachi Energy, we power sustainable energy solutions for a better future.
• We offer continuous learning, career growth, and global collaboration opportunities.
• Join a team that values innovation, diversity, and making a positive impact worldwide.