Manager, Night Operations-Bulk/Shipping

SUMMARY: Responsible for overseeing and managing all aspects of the Distribution Center's Bulk Storage and Shipping second-shift operations. Ensure all operational areas function efficiently and effectively in accordance with established company policies, departmental procedures, productivity standards, and operational goals. Provide leadership and direction to supervisors, leads, and employees while promoting a culture of accountability, teamwork, continuous improvement, and professional development. Maintain a safe, clean, organized, and secure work environment while ensuring the protection of company property, equipment, inventory, and products. Identify and address operational concerns, communicate issues promptly to management and/or Human Resources, and ensure the successful execution of daily operational objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Oversee the daily operations of Night Equipment Operations (Bulk Storage and Shipping), promoting a culture of accountability, continuous improvement, innovation, and professional growth.

Work closely with Night Picking management to coordinate and complete daily workflows, provide operational support, and ensure effective communication and collaboration between departments.

Provide leadership and oversight to the Night Bulk Storage Supervisor and Night Operations Leads, ensuring daily workflows are efficiently planned, scheduled, and executed in accordance with company policies, procedures, and operational standards.

Serve as the primary point of contact for upper management regarding all aspects of second-shift operations, providing timely updates, communicating concerns, and addressing operational needs.

Collaborate with the Maintenance Department to ensure all equipment utilized during second-shift operations is properly maintained, fully functional, and operated in a safe manner.

Monitor and evaluate employee productivity and performance, maintain appropriate performance records, and identify, document, and address operational, system, or personnel-related issues.

Prepare and maintain daily operational progress reports for upper management, promptly communicating workflow challenges, performance concerns, and other issues that may impact operations.

Maintain and analyze statistical data for Night Operations within the Distribution Center (DC) to evaluate performance, identify trends, and support operational improvements.

Effectively allocate and mobilize second-shift personnel, equipment, and other resources to meet operational demands, productivity expectations, and established company goals.

Partner with upper management to develop, communicate, and implement new procedures and operational processes resulting from company growth, process improvements, or technology upgrades.

Ensure the security of the facility, company property, equipment, inventory, and products during second-shift operations. Promote adherence to established security procedures and take appropriate action to prevent unauthorized access, theft, loss, or damage.

Ensure employees understand and follow established procedures for maintaining building and product security. Promptly report any security concerns, suspicious activity, missing or damaged products, unauthorized access, or other potential violations to management and/or Human Resources.

Promote a safe, professional, and respectful work environment. Address concerns appropriately and promptly escalate any employee-related issues, policy violations, misconduct, or other workplace concerns to management and/or Human Resources.

ADDITIONAL DUTIES AND RESPONSIBILITIES: As assigned.

SUPERVISORY RESPONSIBILITIES: All Night Equipment Operations management teams

QUALIFICATION REQUIREMENTS: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

SKILLS REQUIRED:

• Strong communication skills (verbal and written) with the aptitude to communicate effectively in both individual and group settings regardless of audience

• Must be results driven, and take appropriate steps to achieve goals while taking ownership of situations as needed

• Proven ability to deliver timely, accurate work product and demonstrate good follow up and follow through

• Drives change and innovation by improving work product or process, and challenges established norms where appropriate

• Proven ability to build supportive and constructive relationships within and outside of the organization; takes the lead in inspiring others to work together for mutual benefit

• Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while also ensuring accuracy of work through attention to detail

• Operates ethically: admits mistakes, treats others with respect, trust, and dignity, demonstrates honest and ethical behavior, and follows through on commitments and agreements

• Must be able to provide guidance and feedback to direct reports, peers and associates; empowers team by delegating decision making when appropriate and creates practices, processes and procedures that result in greater efficiency

• PC skills required and familiarity with Microsoft Office Products, WMS, Novotran TMS, and some AI usage proficiency would be helpful;

• Familiarity with radio frequency technology;

• Ability to make on the spot decisions when faced with system, equipment of staffing problems;

EDUCATION AND EXPERIENCE: Equivalent to at least a 2 year college or university degree and minimum 5 years relevant experience.

Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.