Sr Solutions Engineering, Panama

Work Location Type: Hybrid

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

PRIMARY FUNCTION

The Solutions Engineering will be responsible for design; development, testing and implementation of Robotic Process Automation (RPA) bot's that will interact with multiple systems applications. As a key member of the Automation Team within Financial Shared Services Organization, the RPA Solutions Engineer is responsible for implementing efficient systems, processes, procedures, protocol and best practices around robot's demand, forecast and inventory management per the requirements of Business Process Automation team with the creation and evolution of the RPA solution delivery framework, designing solutions, creating business objects and delivering automated processes.

• Act as a process business owner and automation subject matter expert (SME).
• Consulting internal business leaders on complex projects, leveraging business teams, IT partners and automation resources.
• Own partnership with cross-functional business team, IT and support team to ensure consistent, beneficial internal customer interaction and solution delivery.
• Participate and present data to business leaders during requirements and post audit reviews.
• Lead direct efforts to define technical, operational and user requirements.
• Responsible of leading training and onboarding of new team members of the automation team. Troubleshoot and anticipate any issues to avoid risk and reduce business impact.
• Identify opportunities for improvement in existing process and automate multiple processes using RPA software.
• Fine tune performance and operation issues that arise with RPA Bots.
• Provide on-going operational support including upgrades, defect fixes and any process change activities.
• Develops system requirements, designing, testing RPA, and supporting implementation.
• Develops and configures automation processes as per the technical design document to meet the defined requirements.
• Advanced skills in analyzing, designing, developing, implementing and maintaining application code in a variety of contexts.
• Present complex information to technical and non-technical stakeholders, both orally and in written form.
• Understand and gain knowledge of all Financial Shared Services processes.
• Participate in financial impact reviews on automated processes (such as P&Ls, volume, how decisions impact cost and profit).
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Develop Process Design documents, Process Map, Risk Impact and Technical Design documents on Automation space.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Works collaboratively with test teams during the UAT phases to fix assigned bugs with quality.
• Report's status, issues and risks to business leads and Automation Manager on a regular basis.
• Take responsibility for project activities including work estimation, planning, stakeholder management and project quality.
• Supervise the scheduling of bots and control room.

• Bachelor's Degree in Computer Science, Computer Engineering, Industrial Engineering or related field is required.
• Bachelor's Degree or equivalent professional experience is required.
• 3+ years experience leading workstreams is required.
• 3+ years of experience leading systems projects, being able to lead project effort during development is required.
• 3+ years experience working and supporting Shared Services operations is required.
• 2+ years of experience in programming (.NET, Java, ETL etc.)
• Comfortable under pressure, challenging the business and managing conversations with business leaders across Financial Shared Services.
• Minimum of 1 process automation, using one of the industry leading Robotics Automation (RPA) platforms: Automation Anywhere, BluePrism and/or UI Path.
• Demonstrated experience in application development, code development, application testing, component design, and solid understanding of programming concepts.
• Ability to understand the business process and create process flow diagrams, Visio, Technical Design requirements documentation.
• Understands development methodology and implementation lifecycle.
• Should be trained on RPA tools or test automation tools (UIPath/AA/BluePrism/OpenSpan/WinAuto).
• Advanced knowledge of Microsoft packages such as MS Excel, MS Visio, MSAccess & MS Word.
• Strong in requirement gathering and analysis (ability to work with a structured and methodical approach, combined with an enquiring mind).
• Experience with Agile.
• Ability to work independently.
• Strong oral and written communication skills, including presentation skills (MSVisio, MSPowerPoint).
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.