GCAN Customer Experience Intern

Work Location Type: Hybrid

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation:

This position is hourly, and the starting pay rate is CAD$25.00/hour and 4% vacation pay.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Customer Experience Intern

As a member of the Strategic Operations & Customer Experience team, you will collaborate closely with Reporting Analysts and cross-functional teams to enhance business performance and support strategic initiatives. This role provides valuable hands-on experience with essential business operations, data analysis, and system management tools. Your contributions will directly have an impact on the efficiency and effectiveness of customer experience processes, helping to drive continuous improvement across the organization.

This position will start in May 2027 and conclude at the end of August 2027. This position will be located in Thornhill, ON and is a full-time role working 40 hours a week and, on a hybrid (in office/remote) basis.

Reporting and analytics:

• Execute routine updates and refreshes for various reports across business areas, ensuring data accuracy and timely delivery.
• Implement adjustments and enhancements to existing reports based on stakeholder requests or business needs.
• Utilize Snowflake/SQL for data querying, management, and report generation and visualization in Power BI, supporting the team's efforts in leveraging data for business insights.

Customer Experience:

• Assist Reporting Analysts in gathering, cleaning, and organizing customer experience data from various sources.
• Monitor and evaluate the effectiveness and efficiency of the Order-to-Cash (OTC) business model.
• Identify trends, anomalies, and insights in customer and operational data for improvement and implementing adjustments to optimize performance
• Provide summarized findings to inform team discussions or presentations.

Communications:

• Communicate with reporting stakeholders to gather feedback, identify areas for improvement in reporting, and implement enhancements to drive greater business decisions.
• Create and refine PowerPoint decks for presentations, including data visualizations and report summaries to support meetings.
• Participate in cross functional meetings to gain and provide reporting insights

Requirements:

• Currently enrolled in a college or university program working towards a degree in business, data analytics, or a related field.
• Strong communication skills, both written and verbal.
• Detail-oriented with the ability to ensure accuracy in tasks.
• Strong understanding of data analysis and demonstrated experience using tools such as SQL and Power BI through coursework or practical application.
• Ability to translate data and insights into clear, compelling stories tailored to diverse audiences.
• Ability to oversee a continuous improvement initiative by coordinating stakeholders, tracking progress, and supporting implementation.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, SharePoint).
• Team player with a willingness to learn and contribute.

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.