Credit Collections & AR Processing Splst

Work Location Type: Hybrid

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we're looking for passionate people to join our team as we continue leading the industry.

Don't wait to start your new career!
Join a growing organization that thrives on a strong commitment to our customers and an exciting, dynamic team environment! Learn more about our culture here: https://youtu.be/W717KfG8Cmg

Why should you join Imperial?

• Competitive salary
• Hybrid / Remote schedule
• Monday - Friday work schedule, no nights, or weekends!
• Immediate medical, dental, vision; 12 hours of PTO for every full month worked, 6 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested!

• Manage assigned portfolio of customers; monitoring weekly aging reports and facilitating all credit and collections duties for these accounts and ensuring key performance indicator goals are met.
• Review & evaluate customer information (i.e. Credit Application) for new & existing accounts to ensure compliance with company policy. Recommend appropriate extension of credit and credit limits for new and existing accounts using Dun & Bradstreet reports.
• Implements and updates credit extension procedures in line with Imperial policy and guidelines. Conduct and determine overall credit viability check and identify any potential risk to the organization with a focus on large customers requesting credit. Effectively communicate any identified risk to the organization. Manages use of credit holds within the guidelines of policies and procedures.
• Drive sales support and profitable revenue growth: Support the Supervisor Credit in engaging the Sales organization, internal business partners and Customers as a financial, business, and problem-solving resource. Establish strong virtual relationships with customers and the Sales organization, at all levels.
• Collaborate with internal and external customers to implement customer platform or automated systems ensuring efficiency and appropriate controls are in place for ordering, payments, and resolving any exceptions.
• Responsible for making adjustments to accounts when rendered necessary in an adjustment batch, bad debt write offs, refund and service charge adjustments, as well as, adjusting intercompany transactions. Reviews and researches payment deductions and provides details to internal teams.
• Generates Final Demand letters prior to elevating to third-party collections. Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
• Performs manual credit card transactions. Ensures all credit cards payments are received and applied accurately to outstanding invoices.
• Reviews and determines the viability of Returned Merchandise Authorizations (RMA) transactions before credit is issued to customer. Assists in researching payment deductions made by customers. Provides hand check information to Accountant for credit balances or double payments that are owed to the customer.
• Facilitate resolution of collection issues, such as discrepancies, reconcile disputes, short payments, answer customer inquiries about statements or invoices. Includes controlling above-average volume of emails, instant messages and phone calls from sales and customers regarding credit and collections issues. Generate customer statements upon request.

• Minimum Requirements: Associates degree in Business, Finance, Accounting and/or equivalent experience of 1-3 years in accounting, credit, or collections management.
• Preferred Requirements: Associates degree in Business, Finance, Accounting and/or equivalent experience of 3-4 years of progressive business experience, with significant responsibility in finance, credit, collections, and process resolution.
• Strong problem solving/organization skills with a proven ability to plan and deliver results.
• Demonstrate ability to work in complex situation with professional and sound decision making with little direction.