Customer Service Representative I-Bilingual

JOB DESCRIPTION

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

RESPONSIBILITIES

About the Role

We are looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact. Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you've never worked in customer service, you've certainly been a customer.

At GM Financial, our Customer Experience team partners with customers to resolve complex customer or dealer concerns through an engaging and unique service experience.

This opportunity is more than a job; it is a place to build a career, as it has been for many professionals who started in this role. Most of our advanced positions in Customer Experience are filled 100% internally. If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers who need your help; apply to be a part of the GM Financial Team.

What You'll Be Doing:

• Service accounts through inbound and outbound channels to ensure service levels, account resolution, and timely processing of customer requests
• Actively listen to our customers and offer solutions to resolve customer accounts while providing a remarkable experience in a fast-paced environment
• Strive to outperform expectations with a positive and fun attitude in a team environment
• Ensure actions follow company policies and laws
• Maximize productive time by utilizing effective time management skills
• Contribute towards strong performance and cultivate a positive culture
• Engage in continuous learning opportunities

QUALIFICATIONS

Minimum Qualifications:

Education

• High School Diploma or equivalent required

Experience

• 0- 2 years of working with customers in a service-minded environment
• Bilingual proficiency in English and Spanish, with the ability to communicate effectively in both languages

Additional Knowledge and Skills

Working effectively within an AI enabled environment:

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias

What We Offer: What We Offer:

• Competitive Salary of $22/hour plus quarterly bonus incentive
• Schedule: Flexible hybrid work environment, 2-days a week in office (Wednesdays/Thursdays)
• Day one benefits: Access to health, dental and vision benefits on your first day
• 12 weeks paid parental leave
• Company Match for 401K contribution
• Generous Paid Time Off (personal, vacation, sick, paid holidays)
• Casual Dress Code
• Quarterly Volunteer Opportunities
• On-site Cafeteria
• Fun Environment
• A culture of learning: Training and career development offered at every level. Plus, educational reimbursement
  for full-time employees.
• Family First Discount: Access to discounted prices on GM vehicles, accessories and more.

NOTE: We are unable to consider candidates who require visa sponsorship for this position

This position is not open to agency submissions

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