Business Automation Analyst - Enterprise Solutions

JOB DESCRIPTION

Why Business Solutions & Transformation?

Business Solutions & Transformation helps GM Financial improve how the business runs. We work with leaders across the company to understand their processes and challenges. We then recommend and deliver solutions using AI agents, automation, process redesign, data science and analytics.

Our team works directly with senior business leaders, and our projects affect how GM Financial serves its customers and supports its employees.

At Business Solutions & Transformation, you'll share new ideas and see your recommendations put into practice. We value curiosity, teamwork and clear thinking, and we measure our success by the results we deliver for the business.

Our Focus: We find and deliver the right solutions to improve how GM Financial works.

RESPONSIBILITIES

About the role:

The Business Automation Analyst - Business Solutions & Transformation focuses on evaluating and identifying opportunities where automation, AI agents, and process redesign can create meaningful business impact.

In this role you will:

• Assess current business processes to identify automation and agentic AI opportunities
• Facilitate process discovery and process mapping activities
• Evaluate operational pain points and inefficiencies
• Recommend automation, AI, process improvement, or data-driven solutions
• Build business cases and value assessments for transformation initiatives
• Partner with business teams to prioritize opportunities and define future-state processes

• Knowledge of automation assessment, lifecycle methodologies and documentation best practices
• Lean Six Sigma Green/Black belt certification preferred
• Automation certification in Automation Anywhere, Blue Prism or UiPath preferred
• Knowledge of GM Financial or another auto finance company core business functions, policies and procedures a plus
• Experience with various automation and productivity tools
• Skilled in the use of low code technology and the development of automation solutions
• Active listener and strong communication skills (both verbally and in writing)
• Proactive in building relationships with business partners
• Organized and willing to do administrative tasks
• Ability to use good research, data, and judgment when solving problems or making recommendations
• Ability to demonstrate integrity in the management of work demands and pressures
• Ability to continually pursue personal development
• Committed to being a self-starter, able to operate efficiently within given parameters and deadlines
• Committed to having a growth mindset and the ability to learn and adapt
• Proven track record of solving difficult problems in an enterprise environment

• 3 years of demonstrated experience as a business analyst or similar role required
• Proven track record of solving difficult problems in an enterprise environment required
• 1 year working on automation or other technology initiatives as a business analyst or other applicable role preferred
• Experience working with both the business and IT to deliver business value preferred
• Bachelor's Degree or equivalent experience preferred