Lead Customer Contract Management Specialist
Yesterday Monterrey, Mexico
About us
GE Vernova is helping change the world. Be part a team driven by purpose, fueled by challenge, and united in shaping the future of energy, every day.
- Size: 10,000+ employees
- Industry: Engineering
Job Description Summary
All activities providing the necessary support on pre- and post-contractual administration & management, Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.
Job Description
Key Responsibilities
Required Qualifications
Additional Information
Relocation Assistance Provided: No
All activities providing the necessary support on pre- and post-contractual administration & management, Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.
Job Description
Key Responsibilities
- Manage Contractual Services (CS) inventory for assigned customer portfolio.
- Own financial forecasting, cost classification, billing and collections activities.
- Lead outage planning and logistics coordination
- Manage outage demand placement including parts ordering, capital parts repair coordination, and internal resource demands
- Prepare annual margin reviews for contractual agreements within assigned customer portfolio
- Collect and validate supporting documentation from internal and external suppliers to calculate, prepare and issue customer invoices.
- Submit and manage Nonconformance Reports (NCRs) to document fulfillment gaps and drive issue resolution.
- Maintain accurate data within ERPs and associated business systems to support contract execution and outage delivery.
- Partner with Contract Performance Manager (CPMs) to support customer communication and contractual deliverables.
Required Qualifications
- Bachelor's degree from an accredited college or university; or a high school diploma/GED with a minimum of 4 years of experience in financial operations, billing, customer support, operations or forecasting.
- Minimum of 3 years of experience in financial operations, billing, customer support, operations or forecasting.
- Highly responsive with strong verbal and written communication skills with the ability to engage effectively across multiple stakeholders.
- Demonstrated problem-solving and analytical capabilities.
- Proven ability to manage multiple priorities and execute in a fast-paced environment.
- Project management experience with a track record of driving results.
- Experience with Lean methodologies and continuous improvement initiatives is preferred.
- Strong organizational skills and attention to detail.
- Financial and operational acumen to support contract execution and customer satisfaction.
- Ability to coordinate complex outage and service activities across functions.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Strong collaboration skills and the ability to build effective working relationships across the organization.
Additional Information
Relocation Assistance Provided: No
Additional Information
- Job category: Management
- Posted: yesterday
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account (HRA)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA with Employer Contribution
- HSA
- HSA with Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Vacation and Time Off
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K)
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
- 401(k) With Company Matching
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity And Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training