Customer Support Engineer- ADMS S6
Today Bucharest, Romania
About us
GE Vernova is helping change the world. Be part a team driven by purpose, fueled by challenge, and united in shaping the future of energy, every day.
- Size: 10,000+ employees
- Industry: Engineering
Job Description Summary
The Customer Support Engineer is responsible for providing technical support and maintenance services for GE Vernova ADMS and related Grid Software Solutions. The role focuses on troubleshooting, incident management, root cause analysis, customer engagement and continuous service improvement
Job Description
Key Responsibilities
Required Qualifications
Preferred Experience
Desired Characteristics
Additional Information
Relocation Assistance Provided: No
Candidates should be aware that this role involves a client's critical infrastructure; shortlisted candidates would therefore be subject to heightened security checks as directed by our clients. All personal data will be handled with the utmost confidentiality and in accordance with our data protection policies, solely for recruitment and security purposes.
The Customer Support Engineer is responsible for providing technical support and maintenance services for GE Vernova ADMS and related Grid Software Solutions. The role focuses on troubleshooting, incident management, root cause analysis, customer engagement and continuous service improvement
Job Description
Key Responsibilities
- Provide technical support for customer production environments across EMEA.
- Analyse, troubleshoot and resolve complex software, system, network and database issues.
- Perform root cause investigations and manage incidents through resolution.
- Work within SLA-driven support processes and participate in on-call support.
- Collaborate with Engineering, Product, Delivery and Quality teams.
- Support deployments, upgrades and configuration changes.
- Build trusted customer relationships and provide technical guidance.
- Drive continuous improvement and knowledge management.
Required Qualifications
- Bachelor's Degree in Engineering, Computer Science or equivalent experience.
- Strong experience supporting complex software systems.
- Experience in customer-facing technical support environments.
- Knowledge of Windows Server, Red Hat Linux, Oracle SQL, networking, virtualization, scripting and enterprise software support.
- Strong written and verbal English communication skills.
Preferred Experience
- ADMS, SCADA, EMS or utility software environments.
- Critical National Infrastructure support.
- High-availability and mission-critical systems.
- Utility operations and distribution network knowledge.
Desired Characteristics
- Customer-first mindset.
- Strong analytical and troubleshooting capability.
- Excellent communication and stakeholder management.
- Calm under pressure during critical incidents.
- High ownership and accountability.
- Collaborative team player.
- Continuous improvement mindset.
- Strong judgement, resilience and adaptability.
- Ability to explain technical concepts to non-technical audiences.
- Up to 15% travel as business needs require.
Additional Information
Relocation Assistance Provided: No
Candidates should be aware that this role involves a client's critical infrastructure; shortlisted candidates would therefore be subject to heightened security checks as directed by our clients. All personal data will be handled with the utmost confidentiality and in accordance with our data protection policies, solely for recruitment and security purposes.
Additional Information
- Job category: Software Engineering
- Posted: today
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account (HRA)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA with Employer Contribution
- HSA
- HSA with Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Vacation and Time Off
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K)
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
- 401(k) With Company Matching
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity And Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training