Innovation and Quality Engineer
Description
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Global Technical Center in Warren, MI three times per week, at minimum.
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We're turning today's impossible into tomorrow's standard -from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.
Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.
The Role:
We are seeking a highly skilled and motivated Innovation and Quality Engineer to join our team at GM Aftersales Engineering in the Mechanical Service Information Development group. In this role, you will implement strategic initiatives and drive innovation for improved first time quality and productivity.
The ideal candidate will possess strong analytical and problem-solving skills, with a proven ability to collaborate effectively in a cross-functional team environment. You should demonstrate exceptional attention to detail, a commitment to delivering high-quality solutions, and the ability to adapt to changing priorities.
As the Innovation and Quality Engineer, you will play a critical role in defining the next generation of mechanical service authoring tools. You will also lead productivity, system integration, automation, and efficiency projects. Your work will be cross-functional in nature working with multiple engineering teams.
Join us in delivering innovative solutions and technologies that enhance the GM service experience and ensure the long-term satisfaction of our customers. This is an exciting opportunity to contribute to the development of cutting-edge solutions that enable efficient and accurate service procedures across the GM Dealership network and the GM Enterprise.
What You'll Do (Responsibilities):
- Champion the adoption of new technologies and standards to improve service information development processes.
- Drive productivity improvements using innovative technologies.
- Drive enhancements that improve service metrics such as First Time Quality, Repair Time Reduction, and Warranty Spend.
- Drive service requirements and system integration opportunities.
- Drive service information authoring efficiency and automation opportunities.
- Develop, enhance, and maintain efficiency tools.
- Analyze operational data and processes to identify bottlenecks, waste, and improvement opportunities; translate insights into actionable plans.
- Develop, recommend, and implement process enhancement strategies using DFSS, Red X, Opex to support productivity and optimization.
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Your Skills & Abilities (Required Qualifications):
- Bachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent experience).
- 5+ years of experience in engineering, validation, or quality.
- Ability to use innovation and technology to drive productivity improvements.
- Strong leadership, interpersonal, analytical, and problem-solving skills.
- Effective technical communication skills in English.
- Excellent multi-functional communication and collaboration skills.
- Strong knowledge of engineering and aftersales systems (engineering release systems, Team Center, visualization tools, math data, service information systems)
- Proficient in Power Apps, Power BI development
- Data analytics capability and innovation mindset
- Knowledge of vehicle repair procedures
What Will Give You A Competitive Edge (Preferred Qualifications):
- Demonstrated ability to drive process and system change
- Master's Degree
- Black Belt DFSS Certification
- Proven success leading complex, cross-functional programs from concept to delivery .
- Aftersales Engineering, Product Engineering or IT experience.
#LI-MH1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
This job may be eligible for relocation benefits.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Woman founded/led
- Employee Resource Groups (ERG)
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