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Aftersales Data Analyst

AT General Motors
General Motors

Aftersales Data Analyst

Toluca, Mexico

Description

Hybrid: This position requires to work 3 days on site 2 days at home remote on a full-time basis

RESPONSIBILITIES:

  • Responsible of data mining to provide visible solutions to customers, including layouts, PBI reports, statistical analysis, graphs and tables.
  • Understanding of customer's request to translate it to visual and functional reports.
  • Team work to promote initiatives related to improve service KPI's and spare parts sales.
  • Identify projects requirements to translate them to a project timing and milestones.
  • Prioritize projects according impact vs effort.
  • Continuous improvement to generated visors.
  • Documentation of processes and storage according GM policies.
  • Support to district managers with data understanding and how it was calculated.
  • Support dealer's network to questions about KPIs reports and calculation.
  • Self-development supported by collaboration with other areas and councils.
  • Determine best scenarios based on profit & loss, and statistical data as mean and median.
  • Lead discussions and reach agreements with internal and external stake holders.

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Additional Description

  • Candidate must be collaborative team player who will work closely with diverse of people, and functions.
  • Experience in data mining and management of data basis.
  • Programming in DAX, SQL, Pyton, R.
  • Capability to analyze business results to identify opportunities: budget, trends, statistical data.
  • Apply financial analysis tools and work experiences to influence current and future profitability (e.g. financial models, business cases, run rate, advanced data analytics)
  • Prepare reporting package with insight for monthly operating review and/or Key Performance Indicators (KPI's), anticipating logical questions based on content.
  • Ability to prioritize multiple tasks and projects at once without sacrificing quality.
  • Works under general supervision with limited guidance and direction. Determines an appropriate course of action within broad guidelines and can handle nearly every standard or typical request independently.
  • Identify and corrects non-routine problems in existing systems and processes through independent judgment.
  • Applies learned techniques to drive the solution to a problem.
  • Adapts communication style to reach agreement in own area in situations of moderate complexity. Demonstrates flexibility and adaptation.
  • Propose new initiatives and delivers solutions, driving cross team efforts. Recommends opportunities for process improvement to leadership & proactively anticipates needs within own area.
  • Dealing with ambiguity to define feasible actions and priority.
  • Participation in the data analytics council for sharing best practices and lessons learned associated to the function. At the same time, being receptive to incorporate practices or technics presented by other DA groups.
  • Proactively seeks personal and group growth opportunities, identifying training, certifications and trends around the DA environment.

Key requirements

  • Speaking and writing communication skills.
  • Bachelor's degree in data science, computer science, engineering, statistics, mathematics or related degree.
  • 1-4 years of experience.
  • English proficiency to maintain conversation applied to technical language.

SPONSORSHIP NOT SUPPORTED: "GM does not provide immigration-related sponsorship for this role, do not apply for this role if you will need GM immigration sponsorship now or in the future"

Remember to attach your CV when applying to this vacancy.

Just so you know...diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

In case you need any reasonable adjustment to continue with your process, let your recruiter know.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

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Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations (U.S. and Canada)

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Client-provided location(s): Toluca, State of Mexico, Mexico
Job ID: General_Motors-JR-202509013
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Stock Purchase Program
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Woman founded/led
    • Employee Resource Groups (ERG)

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