ServiceNow Business Analyst

It's an exciting time to be a member of the Fisher Investments Technology Department. We're investing in the future of our firm's technology and are building our team to achieve global growth. We are looking for a ServiceNow Business Analyst to support our Technology Business Services team. If you are looking for an opportunity to make a difference as we develop scalable and strategic solutions to support our global growth, we want to hear from you!

The Opportunity:

As a ServiceNow Business Analyst, you will report to the Application Development Group Manager and analyze business needs, identify process improvement opportunities, and translate business requirements into scalable solutions using the ServiceNow platform. You will be a strategic liaison between business stakeholders, Product Owners, ServiceNow architects, development teams, and technology partners to ensure solutions align with our goals, enterprise architecture standards, and ServiceNow best practices. You will help ensure ServiceNow investments deliver measurable business value while supporting our long-term platform strategy.

The Day-to-Day:

• Lead requirements gathering, business process analysis, and solution definition.
• Develop and maintain a working knowledge of ServiceNow platform capabilities, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (IRM/GRC), and other enterprise workflows as applicable.
• Collaborate with ServiceNow Platform Architects, Technical Leads, and developers to translate business needs into solutions that align with platform architecture, governance standards, and long-term scalability.
• Support adoption of ServiceNow best practices, including Common Service Data Model (CSDM), Configuration Management Database (CMDB), standardized workflows, and consistent data management practices.
• Identify opportunities to simplify, standardize, and automate business processes.
• Support Agile delivery, testing, and implementation.

Your Qualifications:

• 5+ years of experience with ServiceNow modules such as ITSM, ITOM, ITAM, IRM/GRC, or HRSD.
• Knowledge of ServiceNow CSDM, CMDB, and enterprise service management.
• Experience with workflow automation, integrations, reporting, and process optimization.
• Strong business analysis experience, including hands-on experience with ServiceNow.
• Experience gathering requirements, developing user stories, and documenting business processes.
• Understanding of Agile/Scrum methodologies and enterprise application delivery.
• ServiceNow CSA, CIS, or business analysis certifications.
• Experience in financial services or other regulated industries.
• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field, or an equivalent combination of education and professional experience.

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER