Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.
We are seeking an experienced Head of Billing Operations with a strong background in Accounts Receivable, process transformation, exceptional people management skills, change agent, and proficiency in Salesforce (SFDC), NetSuite, and HighRadius. The ideal candidate will oversee our USMM Billing operation function, ensuring efficient processes, timely and accurate invoicing, and accurate reporting. This role requires a strategic thinker who can lead a team effectively, collaborate cross-functionally, and drive continuous improvement initiatives.
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Key Responsibilities:
Billing Operations Management:
- Develop and execute the strategic vision for our billing operations, aligning with company growth objectives and customer needs.
- Direct end-to-end billing operations, including invoicing, billing adjustments, and invoicing reconciliation.
- Implement best practices for billing accuracy and timeliness, reducing billing errors and
- discrepancies.
- Ensure adherence to company policies, accounting standards, and regulatory requirements.
• Ensure high standards of data integrity across all billing systems
People Management:
- Lead and mentor a team of billing professionals, providing guidance, coaching, and
- performance feedback.
- Foster a culture of accountability, collaboration, and continuous learning within the billing
- team.
- Manage workload allocation, resource planning, and performance evaluations.
System Expertise:
- Utilize Salesforce (SFDC) & NetSuite (ERP) proficiency to optimize billing processes, enhance automation, and ensure data accuracy.
- Collaborate in designing, implementing, and optimizing billing system/ process.
- Direct training and support to team members on system functionalities and best practices.
Financial Reporting and Analysis:
- Generate accurate and timely billing flash, metrics, and analysis for management review.
- Monitor key billing performance indicators (KPIs) and trends, identifying opportunities for
- improvement and risk mitigation on our mission control dashboard.
- Collaborate with Finance and other departments to reconcile billing accounts, resolve
- discrepancies, and support audit requirements.
Experience:
- Experience in developing and managing operational staff
- Experience with using and/or implementing software
- Experience with multi-location environments
- Problem Solving - Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven
- Customer Service Orientation - Consistently meeting and anticipating the needs of internal customers, respecting others, and fostering positive working relationships
- Ability to multitask and shift priorities as needed to meet deadlines
- Strong analytical skills and attention to detail and accuracy
- Effective verbal and written communication skills
- Strong team building skills
Qualifications:
- Bachelor's degree in accounting, Finance, Business Administration, or related field.
- 8-12 years of progressive experience in accounts receivable management, preferably in a fast-paced environment. years of progressive experience in accounts receivable management, preferably in a fast-paced environment.
- Demonstrated expertise in Salesforce (SFDC), NetSuite (ERP), and HighRadius.
- Strong leadership skills with a proven ability to motivate, develop, and empower teams.
- Excellent communication (Verbal & Written), interpersonal, and problem-solving skills.
- Detail-oriented with a focus on accuracy, efficiency, and process improvement.
- Ability to thrive in a dynamic, evolving organization and drive change effectively.
- Analytical and logical approach to problem solving, leveraging Excel
- Experience in implementing or optimizing billing processes and systems.
Preferred Qualifications:
• Master's degree or professional certification
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!