Senior Director, Healthcare Revenue Cycle Consulting

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Description

As the Senior Director of Revenue Cycle Consulting, you will manage the consulting and implementation of efficient processes, implementation resources, cross-system efficiencies and protocols. Additionally, you will also manage the testing/training of Experian Health products and service,s to meet client needs and achieve Experian revenue and cost goals.

At Experian, we believe great work happens when people come together. We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. You will report to the Experian Health Client Organization.

You'll have opportunity to:

• Partner with Clients and internal Experian team members in advising and developing strategies to maximize the effectiveness of Experian solutions and internal processes
• Develop client implementation strategies for Experian Health products and services to meet client needs and internal performance indicators and metrics; own execution of these strategies to manage and scale Experian implementations.
• Meet revenue targets for products in delivery portfolio
• Provide leadership, coaching and staff development. Responsible for staff comp planning, personnel actions, and performance management process
• Primary escalation point for products in delivery portfolio
• Awareness and knowledge of internal company environment, competitive landscape, and market trends and developments within functional area.
• Participate with Sales and Marketing in the proposal process to the client by determining their testing, implementation, and production requirements.
• Develop implementation and services methodology, improve adoption across the organization, and integrate the resulting processes into daily operations
• Collaborate with Relationship Managers and Client Executives to identify ongoing client pain points and solutions to set up client for success from implementation
• Drive implementation velocity improvements across the portfolio by defining and tracking KPIs such as time-to-go-live, milestone adherence
• Champion the use of AI and automation across the implementation lifecycle to increase capacity and reduce manual effort

Qualifications

• Master of Science/Master of Business Administration beneficial
• 10+ years functional experience within healthcare revenue cycle
• 7+ years' supervisory experience
• 5+ years experience Healthcare Revenue Cycle implementation with Experian Health products beneficial
• Experience developing lean and flexible business processes/methodologies in multiple environments
• 7+ years' understanding of program management, project managing and reporting best practices and tools
• 7+ years' knowledge of Healthcare market solutions, healthcare product implementations, integrations, and client experience from contracting to go live to optimization
• Experience applying AI, automation, or data analytics to lead measurable improvements in delivery velocity and operational efficiency
• 7+ Demonstrated ability to define performance metrics (e.g., velocity, utilization, CSAT/NPS) across a distributed delivery organization
• 7+ Strong project management, JIRA, AI Tools, Visio, Excel and Logic modeling

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://myexperianbenefits.com/

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.

Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.