Client Technical Support Rep

Company Description

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.

Description

Join our team and make an impact! We're looking for a customer-focused professional who succeeds and enjoys solving problems. You will support clients through multiple channels, including phone, email, chat, and ticketing systems, while building relationships and ensuring a positive experience. We value teamwork and a collaborative mindset. You will report to the Client Technical Manager.

Responsibilities

• Troubleshoot product and technical issues for customers.
• Assess severity and scope of issues, inquiries, and requests.
• Assist customers by phone, chat, email, and ticketing system.
• Manage client-related issues in CRM tools like Salesforce.
• Educate and empower customers to maximize product usage.
• Document solutions for internal and external reuse.

Qualifications

• Bachelor's degree (preferred).
• 2+ years of experience in customer or technical support (healthcare IT preferred).
• Analytical and problem-solving skills.
• Excellent phone communication and advanced English language.
• Work any shift, including holidays.
• Experience with U.S. insurance processes or systems.

Additional Information

Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

This is a fully remote job opportunity. #LI-Remote

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Client-provided location(s): Flexible / Remote, Alajuela, Costa Rica

Job ID: Experian-744000099419761

Employment Type: FULL_TIME

Posted: 2025-12-18T18:35:14