Manager - Automation

About Ensono

Ensono, Inc is a Delaware corporation incorporated in 2015 and located in Downers Grove, Illinois. Ensono, Inc provides infrastructure management services that help clients address their current needs, while engineering IT solutions for the ever-changing demands of tomorrow. From current platforms to evolving technologies, we deliver results for our clients by flawlessly executing infrastructure operations so our clients can focus on what they do best. Our infrastructure management services increase security and performance while reducing total cost of ownership by an average of 15 percent. Ensono, Inc has more than 46 years of experience managing business complexity, distinguishing us from our competitors. We have managed hundreds of complex migrations and have designed solutions that address a wide range of challenges that companies are facing today. We adapt to and work seamlessly within our clients' culture and value the expertise of their employees. Our collaborative approach to meeting our clients' challenges keeps them with us for an average of 10 years. We are ranked by Information Week 500 for our technology innovation and by the Uptime Institute for 100% availability. We are headquartered in Downers Grove, Illinois and currently have 2,100 associates.

The Automation & Development Manager leads a multidisciplinary team of Developers, Automation Engineers, and Business Analysts to build automation capabilities that improve service reliability, reduce manual effort, and accelerate incident resolution across client and company infrastructure.

This role owns the automation roadmap from discovery through delivery and value realization. You will partner with clients, operations, platform owners, and service delivery leaders to identify and convert operational pain points into scalable, reusable solutions.

The role requires strong technical leadership across observability platforms, ITSM tools, workflow automation, API integrations, and modern development practices-with accountability for governance, security, and measurable ROI.

Responsibilities

• Establish team goals, priorities, and delivery roadmaps aligned with business objectives
• Lead, mentor, and develop a multidisciplinary team, driving high performance, capability growth, and effective resource utilization
• Apply Agile principles and actively participate in Agile ceremonies
• Own end-to-end delivery of automation initiatives from requirements and design through deployment and value realization
• Lead the design and implementation of automation solutions to improve operational efficiency and service reliability
• Apply broad technical expertise to mentor and guide teams in developing scalable and effective automation capabilities
• Drive continuous improvement across ITSM platforms and workflows to enhance performance, reduce inefficiencies, and improve resolution outcome
• Design scalable, reusable automation frameworks; establish and enforce development standards and governance to ensure security, reuse, and maintainability
• Project Management including planning of deliverables, resource planning, costing/estimation, risk management, change request management, project status and reporting.
• Analyze complex operational problems and translate them into innovative automation solutions; apply root-cause analysis and design thinking to solve problems cost-effectively
• Practice and coach the team on problem-solving approaches, code quality standards, and architectural principles; develop strong technical opinions to guide design decisions
• Engage with clients and stakeholders to understand operational challenges; facilitate discovery sessions to identify automation opportunities and build implementation roadmaps
• Ensure seamless collaboration with application teams, engineering, DevOps, and business stakeholders to align priorities and remove blockers
• Present automation outcomes, business benefits, and ROI to leadership and clients; maintain transparency through regular status updates, dependencies, risks, and issues
• Perform data analysis to identify repetitive operational issues and design solutions to prevent recurrence
• Conduct buy vs. build analysis and vendor evaluations; recommend technology adoption based on business requirements and organizational fit
• Identify and manage technical, security, and compliance risks; ensure solutions meet organizational standards
• Ensure automation solutions are scalable and reliable to meet current and future organizational needs
• Promote continuous improvement; capture learnings from retrospectives and evaluate emerging technologies to enhance team capability and efficiency
• Provide post-implementation support and troubleshooting to optimize deployed solutions

Experience & Skill Requirements

Experience

• 12+ years in IT Operations, Managed Services, or Automation/Engineering
• 8+ years leading automation or development teams in Agile environments

• Experience with Python, PowerShell, JavaScript/TypeScript, Java, or .NET
• Strong knowledge of API integrations and CI/CD pipelines
• Familiarity with Git-based source control such as GitHub, GitLab, or Bitbucket

• Working knowledge of Linux, Windows, network, and storage environments

Certifications & Skills

Required

• ITIL v3 / ITIL 4 Foundation
• Agile / Delivery: PMP, CSM, or PSM

• Expertise in at least one of these areas:

• ITSM: ServiceNow, Jira Service Management, BMC Helix
• Observability: Datadog, Dynatrace, Splunk
• Automation: UiPath, Power Automate, Automation Anywhere
• IaC / DevOps: Ansible, Terraform, CloudFormation, Puppet, Chef

Preferred

• ServiceNow - CSA / CAD / CIS
• Cloud: AWS or Azure

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

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