Service Engineer, EPMS

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

What you'll do:

• EPMS(Electrical Power Monitoring System) Service Engineer is responsible for the successful implementation, commissioning, troubleshooting, and lifecycle support of EPMS solutions, primarily for data center and mission-critical applications.
• This role will work closely with customers, project teams, Field Application Engineers, regional EPMS experts, and R&D/technical support teams to ensure reliable system deployment and ongoing technical support.
• Promotes product sales to existing customers and identifies potential new customers. Develops proposals, assesses customer needs in order to recommend appropriate products/services. Provides technical support to clients before/after the sale of the product, troubleshoots technical problems. May provide technical training to customers staff. Recommends product improvements to design staff in response to customer feedback.
• EPMS Project Implementation & Commissioning
  • Perform EPMS installation, configuration, testing, commissioning, and system validation at customer sites.
  • Support integration of EPMS with electrical equipment and monitoring systems.
  • Verify system architecture, device connectivity, communication points, alarms, dashboards, and system functionality.
  • Identify start-up or commissioning issues and implement corrective actions.
• Troubleshooting & Technical Support
  • Provide on-site and remote technical support for EPMS-related issues.
  • Diagnose and resolve software, network communication, configuration, and equipment integration issues.
  • Perform fault analysis and coordinate escalation with regional experts and R&D teams when required.
  • Support system repair, modification, upgrades, and preventive maintenance.
• Customer Service & Lifecycle Support
  • Act as a technical point of contact for customers during commissioning and after project handover.
  • Provide timely response to technical inquiries and service requests.
  • Support preventive maintenance, system health checks, software/configuration updates, and troubleshooting.
  • Maintain accurate service and technical documentation.
  • Deliver technical training and OJT to customers and field engineers where required.
• Cross-functional & Regional Collaboration
  • Work closely with Project Managers, FAE/Sales, Field Service Engineers, and regional EPMS technical teams throughout the project lifecycle.
  • Coordinate with R&D and product specialists to resolve complex technical issues.
  • Capture field issues and customer feedback and communicate them to relevant engineering teams for continuous improvement.

Qualifications:

• Bachelor's degree in Electrical Engineering, Electronics, Computer Engineering, Software Engineering, Automation/Control Engineering, or equivalent technical background.
• For a period of 3 years or more, better for EPMS or SCADA products.
• Hands-on experience in one or more of the following areas:
• EPMS / power monitoring systems
• SCADA / BMS / industrial monitoring systems
• Electrical commissioning
• Industrial networking or communication systems
• Data center electrical infrastructure
• Strong troubleshooting and problem-solving capability.
• Ability to perform technical work at customer sites and collaborate with regional/global engineering teams.

At Eaton, we don't just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.

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