Senior Customer Service representative

What you'll do:

As the Senior Customer Service Representative (2IC), you will support the day-to-day operations of a high-performing customer service team. Working closely with the Customer Support Manager, you will provide mentoring, coordinate work allocation, support key initiatives and help drive outstanding customer outcomes.

Key Responsibilities

• Manage customer orders and enquiries via phone and email.
• Build strong customer relationships and advise on product availability, pricing and order solutions.
• Promote Eaton digital tools and support customers with digital-first solutions.
• Collaborate with sales, product, finance and supply chain teams.
• Coordinate with warehouse and logistics teams to maintain stock availability and on-time delivery.
• Support key accounts, customer escalations and continuous improvement initiatives.
• Coach team members, share product knowledge and contribute to a high-performing culture.

Qualifications:

• 2-3 years' experience in a technical or fast-paced customer service environment.
• Demonstrated mentoring, coaching or leadership experience.
• Intermediate computer skills including Microsoft Office and ERP systems.
• ERP experience, preferably SAP and Salesforce.
• Exceptional communication and stakeholder management skills.

What We Offer

• Opportunity to work in a growth industry supporting sustainable energy development.
• Outstanding training and development programs.
• Free on-site parking and proximity to public transport.
• Hybrid working arrangements.
• Competitive salary and bonus scheme.
• Inclusive workplace and volunteer days.

Equal Opportunity Employer

Eaton is committed to equal employment opportunities and encourages diversity across age, gender, gender identity, ethnicity, religion, sexual orientation and all characteristics protected by law.