Senior Customer Quality Engineer

Location: Ankara - Sincan, Turkey
Business Unit: Eaton - Power Management Solutions

Make What Matters Work.

Are you passionate about quality, innovation, and making a real impact on the world? At Eaton, we're not just a power management company-we're a team of problem-solvers, innovators, and change-makers. Join us in creating energy-efficient solutions that improve lives and protect the planet.

Your role:

As a key member of our Quality team, you'll be the voice of the customer-ensuring their expectations are met and exceeded throughout the product lifecycle. You'll lead quality initiatives for customer projects, manage claims, and drive continuous improvement in collaboration with cross-functional teams.

• Act as the quality lead for customer-specific projects and new product development.
• Collaborate with process quality and project teams to apply lessons learned and best practices early in development.
• Lead customer complaint resolution using tools like 8D, A3, and root cause analysis.
• Serve as the main contact for customer quality communications and meetings.
• Track and report on customer KPIs and complaint metrics.
• Support tender activities and ensure quality requirements are met.
• Prepare and deliver quality reports to customers and internal stakeholders.

• Degree in Electrical, Mechanical, or Materials Engineering (Master's preferred).
• 5+ years of experience in quality, after-sales, or customer-facing engineering roles.
• Experience in transformer technology is a strong advantage.
• Fluent in English (written and spoken).

• Strong understanding of technical drawings, specifications, and quality tools (8D, A3, Pareto, histograms, etc.).
• Familiarity with ISO 9001, Lean Six Sigma, and tools like Minitab is a plus.
• Excellent communication and problem-solving skills.
• A proactive, positive mindset with the ability to thrive in a global, matrixed environment.

• Competitive compensation and benefits package.
• Exciting, impactful projects in a collaborative team environment.
• A culture that supports internal mobility and career growth.
• Access to Eaton University for continuous learning and development.
• A strong focus on employee wellbeing, safety, and work-life balance.