Distribution Operations Manager

What you'll do:

Job Summary
This position leads the centralized Planning & Replenishment (P&R) and Distribution organization for LATAM, including the regional network of Distribution Centers/Warehouses and the drop-shipment business, under Distribution & Operations Management LATAM. The role owns DC operations, replenishment, DC & drop-ship purchasing and distribution service, executing the LATAM Cross-Dock / centralized hub strategy to reduce market lead times and improve availability across resale and drop-ship revenue streams.

Job Responsibilities
A. Lead the LATAM Distribution Center and Warehouse network across Brazil, Mexico, North Andean, South Andean, and CAC regions, providing strategic direction and operational governance to regional distribution leaders.
B. Own Planning & Replenishment (P&R) for the Distribution Center network and drop-shipment business, ensuring optimal product availability, inventory health, and working capital performance.
C. Direct Distribution Center and Drop-Ship Purchasing activities, driving supplier performance, OTIF compliance, ASN accuracy, and procurement excellence across the distribution network.
D. Lead the Sales & Operations Execution (S&OE) process for Distribution Operations, aligning replenishment strategies with regional supply plans to ensure seamless execution and service continuity.
E. Drive the LATAM Cross-Dock and Centralized Distribution Hub strategy, optimizing product flow, reducing lead times, and enhancing responsiveness to customer demand across the region.
F. Oversee distribution service performance, logistics cost management, warehouse productivity, and EHS compliance, ensuring world-class operational excellence and customer satisfaction.
G. Establish and enforce standardized distribution processes, Warehouse Management System (WMS) best practices, and inventory accuracy disciplines across all countries and facilities.
H. Partner with Customer Operations, Logistics and Supply Chain teams to optimize cross-border logistics, routing, allocation, and fulfillment decisions for international and drop-ship orders.

Qualifications:

Education level required
• Bachelor's degree in Engineering, Supply Chain, Logistics or Business. from an accredited institution required.

Years and area of experience required
• Working knowledge of distribution, warehousing, replenishment, logistics and purchasing.
• Significant progressive experience in distribution / logistics.
Relevant experience leading multi-site / multi-country distribution teams.

Technical knowledge
• A thorough understanding of DC operations, WMS, replenishment and international logistics (Incoterms, customs) is required.
• Experience managing 3PLs and multi-country warehouse networks.
• Drop-ship / direct-shipment and supplier OTIF / ASN management.
• Advanced English plus Spanish or Portuguese language capability required.
• Strong operational leadership across a dispersed, multi-country footprint

Nice to have
• Data/BI analytics; experience with Eaton Business System (EBS) tools preferred.
• Strong operational leadership across a dispersed, multi-country footprint

Skills:

• Strong operational leadership across a dispersed, multi-country footprint
• Excellent written, verbal and interpersonal communication in English and Spanish
• Data-driven decision making and cost discipline
• Ability to standardize processes and lead change
• Customer-focused, hands-on mentality

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