Customer Support & Order Management Associate

At Eaton, we're committed to improving the quality of life and the environment through intelligent power management technologies. With operations in over 175 countries, we help customers manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably. Our culture is built on innovation, inclusion, and a shared purpose to make what matters work.

We're currently looking for a Customer Support & Order Management Associate who will be an integral member of Sales Supply Chain Team, with responsibilities aimed at on-time customer delivery through execution of the strategic and tactical supply chain plan. He/She will lead all Customer services and Order management processes through SAP. He /She is responsible for day-to-day order management functions including order entry, order status, billing, product allocation, returns, demo requests, inter-company orders, adjustments and product availability.

• Support the Sales and Operations Planning (SIOP) process for Sales Office Casablanca;
• Investigate and resolve customer order problems in a timely manner by working with the appropriate departments to find a solution and ensure customer satisfaction;
• Collaborate and support internal sales team by working closely with various internal departments to ensure timely delivery of customer orders;
• Escalate customer support issues to SCM Manager when needed Reporting and Compliance;
• Report on KPIs as established by management;
• Ensure compliance to company JSOX requirements as well as customer routing guide requirements when applicable.

• Bac + 4/5/Engineer: SCM Management;
• +2 Years of Experience in Sales, Order Management, Customer Services Support.

• Full knowledge of materials planning systems (SAP/MRP) requirements and order generation process logic;
• Thorough understanding of Supply Chain Management operational concepts surrounding production planning, scheduling, purchasing, supplier selection, inventory control, logistics, stockroom operations, shipping/receiving;
• Thorough knowledge of purchasing techniques and practices, including procedures associated with sourcing internationally;
• Detailed knowledge of Lean Manufacturing and Process Variation Reduction (Six Sigma) concepts and tool sets as they relate to materials management.
• Experience in Oracle/SAP is preferred;
• Electric & Electronic/or machined parts manufacturing, engineering, cost, and/or procurement requirements knowledge/experience;
• Familiarity/experience with lean manufacturing, Kaizen events, and continuous improvement techniques;
• Working knowledge of ISO-9001, AS9100;
• APICs training/certification.

• Competitive Compensation and Benefits Package;
• Work in a fast-growing global company;
• Challenging Projects in a dynamic, collaborative team;
• Excellent Working Environment - safety and ethics are really important to us.