Customer Quality Supervisor

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Customer Quality Supervisor in Taipei. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:

What you'll do:

The Customer Quality Supervisor is responsible for leading the customer quality team in solving customer issues with failure analysis to identify root cause and corrective action related to internal and external quality performance for ensuring products and services meet quality standards and customer expectations. Also supporting facility internal and external quality related audits, and providing technical direction to production and inspection team.

• Responsible for handling customer issues, leading quality meeting reviews, and responding to customers with 8D reports.
• Responsible for solving quality issues occurred during production, handling quality abnormalities and quality improvement
• Responsible for EA 1phase/3phase RMA analysis and improvement.
• Follow up on product quality status, handle customer complaints and provide solutions.
• Work with PQC team for product quality control of the entire production process and processes improvement (PFMEA/CP).
• Manage performance for customer quality and regularly review and report on customer satisfaction.
• Train and motivate customer qulaity team to ensure necessary skills and knowledge.

• Bachelor's Degree in engineering from an accredited institution
• 8 years of related experience
• Basic
  Previous UPS Experience is preferred
  Good English skill
  Working knowledge of drawings and specifications interpretation
  Working knowledge in functional measuring equipment usage.
• Preferred
  Working knowledge in UPS quality processes
  Familiar with problem solving methods (Six Sigma, 8D, root cause analysis)
  Knowledge of industry and customer specific quality registration schemes and certification processes (ISO 9001)
  Knowledge of process auditing techniques to ensure compliance to defined quality requirements
  Six Sigma Green belt certified is a plus
  Leadership skills
  Computer Skills
  Good communication skills