Junior Manager - Customer Service, Ireland
2 days ago• Gurgaon, India
This job is no longer available.
Job Title-
Junior Manager - Customer Services, Ireland
About Us
Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, and Guinness. Our purpose - Celebrating life, every day, everywhere - plays a significant role in our company culture, our people, diversity, brands, performance, and how we create shared value.
About the Function
The IOI Customer Service Centre is a Centre Of Excellence within Diageo dedicated to ensuring high levels of customer satisfaction through exceptional service.
About the Function-
About the team-(TE)
About the role-(TE)
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About the Role
The Customer Services Executive is pivotal in supporting the On-Trade, Take Home Trade & Route To Market total beverage alcohol proposition and Consumer Care in GB and Ireland. This role centers around managing incoming phone calls and emails related to order placements and addressing customer queries efficiently.
- Ensure every Customer/Consumer receives excellent service by expertly handling phone and email inquiries.
- Build brilliant relationships with Customers/Consumers to maximize value from each interaction.
- Personally own all Customer/Consumer queries & issues via phone calls and emails; act as the first point of escalation for resolution.
- Foster strong business partnerships with Supply, Commercial, Marketing, Finance, and Quality colleagues.
- Engage in potential future tasks such as upselling through received phone calls.
- Conduct outbound customer calls to sell products and gauge customer satisfaction.
- Own and execute activities to Keg Returns and Return Beer, Keg balancing and coordinate the successful completion of activities associated with these processes
- Support team manager with reporting tasks
- Act as knowledge base for the team concerning processes and issue resolution
About You
If you aspire to develop a career in Sales Support with strong interpersonal skills and seek an opportunity within an international company like Diageo, this position is ideal for you!
What You Will Bring
- 5 GCSE / O Levels (including Maths & English) or equivalent qualification.
- At least 6 months of experience in a busy customer service role focused on call management.
- Knowledge of SAP and Salesforce/CRM tools is highly advantageous.
Role Responsibilities-(TE)
Experience / skills required -(TE)
Flexible Working Statement-
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're
supported to manage your wellbeing and balance your priorities from day one.
Rewards & Benefits Statement- (TE)
Diversity statement-
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where
everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and
celebrated for who you are just by being you. You'll be part of and help build and champion an
inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual
orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products
companies in the world. Join us and help transform our business as we take our brands to the next
level and build new ones as part of shaping the next generation of celebrations for consumers
around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you
submit your application.
Client-provided location(s): Gurgaon, India
Job ID: Diageo-JR1121176
Employment Type: FULL_TIME
Posted: 2025-12-16T19:01:08
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Pension
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Woman founded/led
Company Videos
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