Experience Specialist - Bars

Visitor Experience Associate - Bars

Guinness Open Gate Brewery London | Covent Garden, London |

Full-time - Annualised hours

Closing Date - 27th Nov

About us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world's most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life's moments - from everyday connections to landmark celebrations.

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.

Join us and play your part in making life's moments mean a little more.

Join our Guinness Visitor Experience team

Guinness Open Gate Brewery London is a 52,000-square-foot destination in the historic brewing quarter of Covent Garden, bringing together brewing, food, retail and culture. Our Visitor Experience team brings the Guinness story to life through welcoming hospitality, engaging experiences and expert brand knowledge.

About this role

As a Visitor Experience Associate - Bars, you'll deliver memorable guest experiences through warm hospitality, confident storytelling and excellent product knowledge. You'll help the bar run smoothly and uphold Guinness standards, building guest connection while supporting visitor satisfaction and commercial performance

You will be responsible for

Welcoming guests, understanding their needs and creating engaging, memorable experiences for visitors from diverse backgrounds.

Operating the bar effectively throughout each shift and maintaining consistently high standards of service, beer quality and presentation.

Bringing the Guinness story to life through confident, accurate storytelling, beer tastings and Guinness pouring experiences.

Building and maintaining knowledge of Guinness products, heritage and visitor experiences, and sharing that knowledge with guests and colleagues.

Making relevant, guest-focused recommendations, including premium experiences, products, STOUTies and additional drinks where appropriate.

Responding to guest questions or concerns professionally and identifying ways to improve the visitor journey.

Working closely with colleagues to support smooth daily operations, share knowledge and help new team members build confidence.

Following operational procedures, safety standards and company policies, and ensuring the bar is closed down effectively to brand standards.

You'll have the opportunity to deepen your Guinness knowledge, develop your hospitality and storytelling skills, and share your experience with colleagues as part of a collaborative team.

Experience and skills required

We'd love to work with you if you have:

A genuine passion for delivering excellent customer or guest experiences.

Strong communication and interpersonal skills, with confidence engaging people from different cultures and backgrounds.

A proactive, solutions-focused approach and the ability to respond positively to guest needs.

The ability to work effectively as part of a team in a fast-paced, changing environment.

Flexibility to work evenings, weekends and during peak visitor periods.

Experience in hospitality, tourism, retail, entertainment or visitor attractions is helpful. Knowledge of Guinness, Irish culture, tourism or storytelling, and experience supporting or mentoring colleagues, would also be an advantage.

Working with us

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you're supported to manage your wellbeing and balance your priorities from day one.

Rewards and benefits

We recognise and value performance, offering our people a highly competitive rewards and benefits package including:

Contemporary work-life balance policies and wellbeing activities

Annual merit increases (performance based)

Annual bonus (performance based)

Subsidised gym membership

Contributory pension scheme with an employer contribution of up to 14%

Share options

Product allowance

Diversity and inclusion

Our purpose is crafting iconic drinks chosen for life's moments. And it's our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You'll work alongside people with different backgrounds, experiences and perspectives - challenging, supporting and learning from one another as one outstanding team.

Together, we're constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you'll have the opportunity to contribute, make an impact and play your part in making life's moments mean a little more.

Ready to bring your best? This could be your opportunity.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment scam warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.