On Site Service Technician - Level II

DESCRIPTION

We are looking for a talented On Site Service Technician - Level II to join our team specializing in Service for our Parts and Aftermarket Department in Kitwe, Zambia.

In this role, you will make an impact in the following ways :

• Deliver Expert Technical Support: Act as the go-to specialist for diagnosing and completing less complex repairs on Cummins products, ensuring reliability and performance for the customer.
• Enhance Customer Experience: Engage with customers professionally and courteously, building trust and maintaining strong relationships through responsive and efficient service.
• Ensure Operational Efficiency: Anticipate customer needs and provide timely solutions, minimizing downtime and improving productivity at the customer's site.
• Apply Precision and Compliance: Use specialized tools and follow documented procedures to guarantee accurate repairs and adherence to company standards and policies.
• Empower Customer Teams: Coach customer employees on preventative maintenance and basic repairs, enabling them to maintain equipment effectively and reduce future issues.
• Facilitate Issue Resolution: Escalate unresolved or complex problems promptly to senior technicians or supervisors, ensuring quick and effective solutions.
• Maintain Quality and Accountability: Complete all required documentation accurately, including service worksheets, timesheets, and warranty claims, supporting transparency and compliance.
• Promote Safety and Sustainability: Uphold Health, Safety & Environmental standards, maintain a clean and organized work area, and report any incidents to protect people and assets.

• Strong Diagnostic Skills:Ability to translate customer complaints into actionable troubleshooting plans, use guided workflows, specialized tools, and diagnostic software to accurately identify and resolve issues.
• Technical Expertise in Repairs:Proficiency in repairing and maintaining mechanical and electrical systems, including engines and power generators, while following guidelines and using the correct tools to ensure quality and efficiency.
• Effective Problem Escalation and Documentation:Skill in escalating complex issues promptly, leveraging available resources, and capturing all troubleshooting steps in business systems for seamless communication and accurate historical tracking.
• Systems Interaction Knowledge:Understanding of how internal and external systems (electrical, mechanical, exhaust, cooling, fuel, sensors, etc.) interact, and ability to interpret service publications and measurements to diagnose and repair effectively.

• Apprentice Certified Power Generation or Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Current relevant electrical certification (optional)
• Locally valid driving permit
• Basic level field service work experience
• Intermediate level knowledge of and/or experience with power generation or engine products
• High Voltage/ Low Voltage experience (optional)
• Customer service experience