On Site Service Technician - Level II

DESCRIPTION

The On-Site Service Technician - Level II is a technical specialist responsible for delivering high-quality service and customer support by diagnosing and completing less complex repairs on Cummins products at customer locations. This role involves hands-on troubleshooting, preventive maintenance, and technical support of engines and associated systems, ensuring effective field service operations while upholding safety, quality, and customer satisfaction.

Key Responsibilities

• Diagnose and complete less complex repairs on Cummins engines and related systems using specialized tools and documented procedures.
• Provide courteous, professional customer interactions, ensuring prompt service and maintaining strong relationships.
• Utilize electronic service tools (e.g., INSITE) for engine and aftertreatment system diagnostics.
• Conduct preventive maintenance and train customer employees on basic repairs.
• Escalate unresolved issues to senior technicians or supervisors; accurately document service actions and findings.
• Train OEMs and service center teams on Cummins products, ensuring proper use and support.
• Maintain service databases, prepare incident reports, and manage warranty claims and parts dispatch.
• Perform service audits, field failure analysis, and support corrective actions for product issues.
• Maintain a clean, safe work environment, following all Health, Safety, and Environmental (HSE) regulations.
• Participate in technical training programs and remain current on product and technical knowledge.

• Vocational Diploma or Degree in Mechanical, Automobile, or Electrical Engineering from a recognized institution.
• Apprentice Certified Power Generation or Engine Technician (Preferred).
• Relevant Electrical Certification (Optional).
• Valid Local Driving License (Mandatory).
• Additional licensing may be required for export control or regulatory compliance.

• Communicates Effectively: Clearly conveys information to different audiences.
• Customer Focus: Builds strong relationships, delivering tailored solutions.
• Develops Talent: Supports colleagues' technical and career growth.
• Manages Complexity: Applies sound judgment to resolve issues.
• Self-Development: Actively seeks professional and technical growth opportunities.
• Health & Safety Fundamentals: Models and promotes safe work practices.
• Values Differences: Embraces diversity of perspectives and experiences.

• Diagnostics Application: Translates complaints into troubleshooting plans; uses guided workflows and tools.
• Electronic Service Tool Application: Leverages diagnostic software/hardware tools effectively.
• Engine Systems Interactions: Understands and analyzes interconnected systems for accurate repair.
• Product Repair & Maintenance: Performs disassembly, repair, and reassembly of products within standards.
• Service Documentation: Accurately records service details for historical and warranty purposes.
• Technical Escalation: Uses systems and expert support to resolve complex technical issues efficiently.

• Basic to intermediate experience in field service, ideally with engine or power generation products.
• Proficiency in troubleshooting and repairing engines, turbochargers, fuel systems, dosing systems, and aftertreatment systems.
• Experience with high-voltage/low-voltage systems is an advantage.
• Strong organizational skills with exposure to service reporting and tools (e.g., ePIR).
• Prior involvement in technical training, warranty handling, customer support, and incident resolution.
• Customer service and field failure analysis experience preferred.

• This role requires travel to customer sites and may involve extended hours to meet operational needs.
• Candidates must demonstrate commitment to technical excellence, safety, and continuous improvement.
• Position is suitable for both internal and external candidates meeting the above qualifications.