IT Support Associate - Level III
This job is no longer available.
DESCRIPTION
GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/)
Job Summary:
With limited supervision, provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users with opportunities for coaching and developing less experienced IT Support Associates. Must work collaboratively with others.
Key Responsibilities:
Performs IT production support for assigned area(s) according to documented processes. Creates and maintains process documentation and standards. Diagnoses and problem solves issues with IT hardware or software components with limited direction. Requires the ability to install, configure, or disposition IT hardware and/or application issues. Troubleshoots assigned issues per department standards to resolution. Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided. Has reporting responsibility within the system. Trains less experienced associates on IT support processes and tools. Assists with additional IT responsibilities as assigned. Encourages root cause analysis using the formal problem solving approach for recurring issues.
RESPONSIBILITIES
Competencies:
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Decision quality - Making good and timely decisions that keep the organization moving forward.
Ensures accountability - Holding self and others accountable to meet commitments.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
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Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications:
High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. Associate Degree, relevant industry training, certification or equivalent experience preferred. This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
QUALIFICATIONS
Technical Consultant with experience of 3 to 5 years in Oracle Applications.
Technically sound in PL/SQL, Forms, Reports, Workflows, BI publisher reports, MWA, OA framework, Interfaces and integrations is must.
Functional knowledge of Purchasing processes is preferred.
Must be aware of production support activities. Implementation & upgrades experience is preferred.
Job Systems/Information Technology
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
ReqID 2408507
Relocation Package No
Perks and Benefits
Health and Wellness
- FSA With Employer Contribution
- Health Reimbursement Account
- On-Site Gym
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
Office Life and Perks
- Company Outings
- Casual Dress
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- Pension
- 401(K) With Company Matching
Professional Development
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Tuition Reimbursement
Diversity and Inclusion