Customer Service Representative - Casual

JOB DESCRIPTION

Location: Melbourne Yarra Falls

In this position, you will be based in our Melbourne Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. If you have a remote location recorded in Fusion this arrangement will continue to be honoured if you are successful in your application. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We are seeking enthusiastic Customer Service Representatives (CSR) to join our team in a casual capacity, supporting the Computershare Investor Services (CIS) division within our Communication Centre. This role will commence on 10 November 2025 and offers a dynamic environment to develop your skills while supporting our valued shareholders.

A role you will love

Reporting to the Team Leader, the Customer Service Representative (CSR) is responsible for managing day-to-day investor and client service activities arising from inbound calls. These calls may come from shareholders and other stakeholders regarding holdings across a diverse range of companies.

The CSR will demonstrate integrity and a passion for delivering a high level of customer service, while adhering to the policies and procedures established by Computershare.

Other key responsibilities include:

• Respond to external customer inquiries across multiple channels including voice, email, and live chat while maintaining high standards of customer service and delivering accurate, timely information.
• Aim for first call resolution by clearly communicating information ensuring a smooth and efficient experience.
• Uphold Computershare's values by demonstrating integrity, professionalism, and respect for company policies.
• Contribute to a positive team environment and continuously improve customer experience
• Adhere to work schedules as this ensures we have the correct support available for forecasted volumes

What will you bring to the role?

• Strong verbal and written communication skills
• Excellent customer service skills
• High level of attention to detail
• Possess and display a positive, enthusiastic attitude & strong work ethic
• Customer focused mindset
• A good level of all-round computer literacy
• Ability to work effectively in a team setting

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewardsranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

#LI-Hybrid

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

Client-provided location(s): Melbourne, Australia

Job ID: Computershare-9840

Employment Type: FULL_TIME

Posted: 2025-10-21T18:37:31