Client Support Officer

JOB DESCRIPTION

Location: Bristol (Hybrid)

In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Are you highly organised, detail-oriented, and passionate about delivering excellent client service?

We're looking for a Client Support Officer to join our Issuer Services team in Bristol. This role provides essential operational and administrative support to Client Managers while helping deliver a high-quality experience to our clients, brokers, shareholders, and internal stakeholders.

You'll be part of a highly experienced and collaborative team that plays an important role in supporting client retention, regulatory compliance, risk management, and day-to-day service delivery.

A role you will love

As a Client Support Officer, you'll be responsible for delivering a wide range of client support activities accurately and on time while assisting Client Managers with operational, administrative, and project-related tasks. You'll help ensure client requests are handled efficiently, deadlines are met, and service standards remain consistently high.

The role offers significant variety and would suit someone who enjoys balancing operational responsibilities with stakeholder support, problem-solving, and continuous improvement initiatives.

Key responsibilities include:

• Completing client support activities in an efficient, timely, and accurate manner
• Running operational reports and supporting day-to-day client administration activities
• Assisting Client Managers with regular and ad hoc projects, client setup activities, mailing matrices, archiving, and client satisfaction initiatives
• Supporting clients, brokers, shareholders, and internal stakeholders by responding to enquiries and requests in a professional manner
• Processing options and buyback-related activities accurately and within required timescales
• Performing share capital reconciliations and escalating discrepancies where required
• Supporting governance, compliance, and regulatory processes while helping identify and mitigate risks
• Maintaining and updating procedures and documentation to support operational excellence
• Identifying opportunities to improve efficiency and enhance existing processes
• Collaborating with colleagues across the team and proactively supporting others during busy periods

What will you bring to the role?

We're looking for someone who is proactive, organised, customer-focused, and comfortable working both independently and as part of a team.

We're particularly interested in candidates who have:

• Strong attention to detail and a commitment to accuracy
• Excellent organisational and prioritisation skills
• The ability to manage multiple competing priorities and deadlines in a fast-paced environment
• Strong written communication skills and professional email etiquette
• Customer service, client support, or administrative experience
• The ability to work collaboratively within a team environment
• A proactive approach to learning new processes and developing industry knowledge
• Strong problem-solving skills and the confidence to ask questions when needed
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word
• The ability to work independently while remaining team-oriented

And it's desirable if you have:

• Financial Services, Registry, Transfer Agency, or Issuer Services experience
• Experience working in operational, administrative, or client support environments
• Experience with reconciliations, compliance-related activities, or regulated industries

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.