Learning Operations Manager

Our Opportunity:  

Chewy is looking for a Learning Operations Manager to join our Learning Team! The ideal candidate...  

What you'll do:  

• Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers  
• Identify needs or gaps in learning process and in consultation with Operations Teams  
• Design training and development programs based on the organizational needs in consultation with Regional Learning Manager  
• Recruit and observe team of on the floor trainers for process training  
• We are looking for someone who can conduct train-the-trainer sessions and Leadership training and conduct remediation training as needed  
• Facilitate courses or learning sessions with all process job roles and with Leadership as needed  
• Coordinate all training conducted across shifts and areas  
• Maintain daily communication with Operations, HR, Recruiting and other teams  
• Maintain knowledge of operation processes for ongoing assessment of the training process  
• Fulfill additional responsibilities as assigned  

What you'll need:  

• BA, BS or equivalent experience  
• 4+ years of successful training experience and validated proficiency in delivering and crafting training  
• 2-4+ years guiding a team within a training/learning, HR or similar function  
• 2-4+ year in Operations or process improvement role  
• Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook)  
• Understanding of fulfillment/distribution center/warehouse processes and flow  
• Well-developed observational and analytical skills  
• Effective verbal and written communications skills  
• Able to work flexible schedules / shifts as needed for 7 day operation  
• Validated skills for planning daily/weekly tasks and adapting to contending demands  
• Strong skills developing relationships across all levels and functions  
• Must be willing to travel  

Bonus:  

• Instructional design using ADDIE, TWI model, or similar  
• Facilitation and presentation skills  
• Ability to work in a fast-paced distribution environment  
• Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction  
• Detail oriented and accurate with the ability to focus attention on details  
• Ability to prioritize, lead and complete projects with tight deadlines  
• Familiarity with process improvement methodologies such as LEAN or Six Sigma  

Does this sound like you? If so, we would love to hear from you! 

 

Client-provided location(s): Dayton, OH

Job ID: 7452755

Employment Type: OTHER

Posted: 2025-12-17T18:36:16