Customer Trainer

Salary range is:
$62,623.97 - $75,000.00
This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

The Customer Trainer delivers engaging virtual and in-person training that helps insurance customers understand and effectively use CCC products and workflows. This client-facing role partners with customers and internal teams to understand business objectives, workflows, and learning needs and tailors established training content to support customer readiness and product adoption.

The Customer Trainer independently prepares for and facilitates training sessions, manages follow-up and reporting, and supports customers across U.S. time zones. This role requires up to 30%-50% travel based on customer training needs, with occasional early or late training sessions and rare Sunday travel to support Monday engagements.

Key Responsibilities:

Training Delivery & Customer Readiness

• Independently prepare for and deliver engaging virtual and in-person product training for customer end users, administrators, and other stakeholders.

• Develop and maintain strong knowledge of assigned CCC products and workflows, clearly communicating their functionality, practical application, and business value.

• Assess customer training needs, business objectives, audiences, workflows, and success criteria to tailor training delivery appropriately.

• Proactively coordinate training agendas, participants, technology requirements, and other details needed for successful delivery.

Training Management & Follow-Through

• Manage multiple training engagements and priorities while completing preparation, delivery, follow-up, and administrative requirements accurately and on time.

• Provide timely reporting on training status, audiences, user counts, outcomes, and required follow-up actions.

• Identify recurring customer learning needs, workflow challenges, and product feedback and share relevant insights with internal partners.

Cross-Functional Collaboration & Travel

• Partner with Implementation, Client Success, Product, and other teams to address post-training needs and support customer readiness and product adoption.

• Independently manage business travel and expenses in accordance with company guidelines.

Requirements:

Education & Experience

• Bachelor's degree or an equivalent combination of education and relevant experience.

• Experience facilitating customer, employee, classroom, or other adult-learning programs in virtual and/or in-person environments.

• Experience in insurance, automotive collision, education, software training, or a technology environment is preferred.

Training & Communication Skills

• Strong presentation, public-speaking, and on-camera facilitation skills with the ability to independently lead engaging training sessions.

• Ability to learn complex products, technology, and workflows and translate them into clear, practical instruction.

• Ability to assess audience needs and adapt training delivery to different roles, workflows, and business objectives.

• Strong written and verbal communication skills with the ability to build effective relationships with customers and internal partners.

Organization & Independence

• Strong organizational and time-management skills with the ability to proactively manage multiple priorities and follow through on commitments.

• Ability to work independently in a remote environment while collaborating effectively across teams.

Schedule & Travel

• Ability to maintain a flexible schedule to support customer training across U.S. time zones.

• Ability and willingness to travel up to 30%-50%.

• Valid driver's license.

Interview Policy & Privacy Notice:

A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.