Client Relations Manager (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are seeking an enthusiastic Client Services manager to join our team. The Client Relations Manager is responsible for overseeing the delivery of contracted services to clients, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded. This role requires strong relationship management, operational oversight, and coordination across internal teams and subcontractors to meet client expectations and organizational standards.

Responsibilities

• Manage the delivery of contracted services in alignment with SLAs and KPIs as defined in client agreements.
• Maintain oversight of project schedules, scope, risks, and budgets to ensure timely and high-quality service delivery.
• Communicate client requirements clearly to operational teams and subcontractors.
• Build and maintain positive, professional relationships with clients, serving as their primary point of contact for day-to-day support and guidance.
• Identify opportunities to expand existing contracts or pursue additional business and partner with account management teams to advance them.
• Establish and maintain consistent processes for reviewing, assessing, and reporting on service delivery metrics.
• Promote the organization's capabilities and ensure client satisfaction throughout the engagement lifecycle.

Qualifications

• Experience in client relations, account management, or a related function.
• Knowledge of standard project management practices, including scheduling, risk assessment, and budgeting.
• Familiarity with service delivery metrics, performance reporting, and continuous improvement processes.
• Strong communication and interpersonal skills, with the ability to explain complex information clearly.
• Demonstrated analytical and problem-solving abilities to evaluate options and implement effective solutions.
• Bachelor's degree or equivalent experience in a related field preferred.

Compensation Range: The salary range for this position is between $65,000 - $75,000.

Bonus Eligibility: Bonus Eligible

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is February 1, 2026

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Clickhereto view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.

Client-provided location(s): Kansas City, MO, El Dorado Hills, CA, South Windsor, CT

Job ID: broadridge-JR1078791

Employment Type: FULL_TIME

Posted: 2025-12-20T19:06:57