Operational Excellence - Process Lead

About the role

As an Operational Excellence Lead - Fintech Commercial, you'll play a critical role in setting the Commercial Operations team up for future success by innovating on the as-is state of our tools, processes and knowledge base. This role requires strong internal stakeholder skills, be it toward junior team members as you roll out process improvements, toward peers across departments as you align on new solutions, or toward Senior Leadership as you advise on new ways of working. This role may involve managing a small team of Operational Excellence Specialists who will help you deliver on team objectives.

Key Job Responsibilities and Duties

• Build and roll out new process and tooling solutions for Commercial team members
• Work closely with internal stakeholders to get Commercial, Finance, Legal, Procurement and others through the change curve
• Develop a scalable way to drive process Improvement based upon Operational feedback.
• Initiate & Drive pilot programs to test new ways of working
• Analyze process performance and research the need within Operations, to identify improvement areas
• Select improvement areas where the biggest impact can be made
• Assure and safeguard the improvement on the long-term by installing the appropriate control measures for key metrics
• Mentor junior team members, with the possibility of managing 2 junior process specialists

Role Qualifications and Requirements

• 3 years work experience in operations, operational excellence, or a related field, preferably in the payments industry.
• Stakeholder management: Ability to influence internal teams and from junior to senior levels to adopt processes.
• Change management: Tenacity to coach people through the change curve, even when it's tough.
• Data-Driven Approach: Analytical mindset with the ability to interpret performance metrics and drive data-informed decision-making.
• Cross-Functional Collaboration: Proven success in working with Product, Operations, Finance, Commercial and Legal teams to deliver impactful solutions.
• Strong written communication skills
• Experience working with a ticketing system (e.g., Zendesk, ServiceNow, Salesforce Cases)
• Experience working with a workflow management tool (e.g., Jira, Asana, Monday.com)

Total Reward Philosophy

• The benefits and perks offered by the company can be found here

Diversity, Equity and Inclusion at Booking.com

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

Read all about DEI and the Employee Resource Groups (ERGs) at Booking.com here

Career Development Opportunities

• Learn more about Your Career Journey here.
• Become a Mentee and benefit from a mentoring relationship with a more experienced person to help you identify and achieve your professional and personal development goals.
• Access to personalized one-to-one coaching with our internal coaches.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Client-provided location(s): Amsterdam, Netherlands

Job ID: booking-27481

Employment Type: OTHER

Posted: 2025-12-19T18:35:19