Associate, Fulfillment Operations

Job Title:

Associate, Fulfillment Operations

About Bombas:

Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks? You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas has continued to innovate within its mission and product, introducing new socks, as well as underwear and t-shirts, the #2 and #3 most requested clothing items at homeless shelters, all while continuing to make a positive impact on the community where we all work and live.

Click here to see what it's like to work inside the Bombas Hive!

The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place. At Bombas, we’re inspired by that. We know it’s the collective efforts of our team that keeps the Hive alive and strong - a team that is diverse and inclusive. Different perspectives strengthen our ability to make the most comfortable versions of the products people wear closest to their bodies every day and to serve the communities where we all work and live. We are committed to continuously building a Hive where all are welcomed, seen, and heard regardless of age, color, ethnicity, gender, gender identity, genetics, physical or mental ability, protected veteran, status, race, religion and sexual orientation. As a team, we will strive to create room for different experiences and empower all voices.

About the Job:

We are looking for an organized and conscientious team player to join our Operations Team as the Fulfillment Operations Associate, reporting to our Director of Fulfillment Operations. The ideal candidate will have 2-3+ years of experience in eCommerce fulfillment, warehouse operations, inventory management, and reporting on key KPIs.

Bombas products are best-in-class. The Operations Team is charged with providing an equally outstanding fulfillment and delivery experiences to our customers. To get the job done, you’ll work with tools like NetSuite, Excel, and Looker, while collaborating with internal teams and our warehouse partners. 

What you’ll be responsible for:

• Warehousing and Fulfillment
  
  • Liaise with 1-2 distribution centers (“DC’s”) on daily order fulfillment, returns, and special projects. Maintain and present materials for “stand up” meetings with the DCs.
  • Analyze and verify eCommerce order data and shipping status to ensure fulfillment accuracy, flagging exceptions or delivery issues for immediate resolution 
  • Detect, contain, and resolve warehousing issues that stem from manufacturing, systems, the website, or training
  • Help the Customer Happiness Team to help Bombas customers. Examples include supporting resolution of customer-reported fulfillment errors, and creating returns-handling processes
  • Provide fulfillment support for product launches and peak season 
  • Manage special VAS projects across sales channels, monitor progress against agreed timelines, and report on financial impact.
  • Develop and maintain Operations SOPs, regularly validating vendor compliance  and updating documentation to reflect process improvements
• Data and Analytics
  • Ensure consistency of data across systems: Shopify, NetSuite, and the 3PL’s WMS. Key elements include orders, fulfillments, and movements of inventory.
  • Compare actual expenses to forecast, highlighting discrepancies and identifying discussion points for the warehouse.
  • Manage physical and virtual inventory. Physical: cycle counting, shrinkage, work orders. Virtual: adjustments, transfers, kits.
• Cross-channel support
  • In addition to eCommerce, Bombas also has Wholesale and Donation sales channels. The Operations team supports all channels, so this role may also take on reporting and systems audit responsibilities beyond eCommerce. Team work!

What we’ll love about you:

• Qualitative and quantitative thinking. You use data, creativity, and common sense to solve problems.
• Strong communication—in writing, over the phone, and in person.
• Aptitude for distilling complex information into concise and actionable next steps
• Strong organization skills, proactive communication and attention to detail
• Ability and curiosity to explore and resolve data discrepancies
• Commitment to deadlines and an interest in process improvement
• A team player who is willing and happy to help 
• Belief in our mission and understands the importance of giving-back

What you’ll love about us:

• We are a team of smart, interesting, diverse, funny, and loving people.
• We offer competitive compensation, employer paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment.
• We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously.
• We value fun. This is why we host office lunches, offsite team outings and company retreats.
• We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly.
• We believe success comes from the collective effort of all, which is why all full-time employees receive equity in the business.
• We offer flexible paid time off for all full-time employees. This includes over 20 paid company holidays and unlimited vacation, sick, and wellness days because we understand the value of health, relaxation, spending time with friends and family, and traveling the world.
• We understand the importance of communication and offer a monthly phone stipend for all full-time employees.
• We believe a healthy body equals a healthy mind, so we offer a $100 monthly wellbeing reimbursement to all full-time employees.

What you’ll bring:

• 2-3+ years experience with eCommerce fulfillment 
• Intermediate to advanced ability with NetSuite (or similar ERP systems)
• Intermediate to advanced ability with Excel analyses and reporting in BI tools, e.g. Looker
• Comfort learning to navigate new systems and adapting processes for efficiency gains
• Experience working against deadlines, both independently and with teams
• Experience documenting and following detailed processes

Bombas is committed to delivering competitive and equitable pay for our employees.

Each component of the Bombas total rewards package, including benefits and pay, is aimed at contributing to an environment where team members have resources to  manage their lives and are enabled to focus on doing their best work.

The pay range for this position at the start of employment is expected to be between $60,000 and $70,000/year. However, the base pay offered may vary depending on multiple factors, including job-related knowledge, skills, experience, market factors, and business need.

The Bombas total rewards package offered for this position may also include other elements, such as annual bonus and equity target award opportunities as well as medical, financial, and well-being benefits. Additional details of these benefits will be provided if a candidate receives an offer of employment.

If hired, the position is “at-will” and the Company reserves the right to modify any component, plan, or program of the total rewards package at any time, for any reason.