AskPPL People Support Advisor

Job Requisition ID #

25WD92059

Position Overview

The People Support team is the first point of contact for all HR related enquiries and services to all employees in Autodesk. The People Support Advisor is part of a team that strives to provide five-star experience to all employees through every single interaction. This role contributes to the continuous improvement of the HR Service delivery through analysis of their firsthand interactions with employees.

The People Support Advisor brings a broad understanding of HR processes and tools, as well as basic know-how of local and regional nuances around benefits and policies. This is coupled with strong customer focus, communication skills and solution orientation. This team thrives on providing prompt, reliable, stellar customer experience.

Responsibilities

• Ensure consistent and reliable support to employees regionally (APAC) for Tier 1 inquiries and provide global support to transactional requests
• Manage enquiries using case management tool, evaluate and understand the case, resolved at first point of contact and/or escalate the queries to Tier 2 or COE, when required within the defined service levels
• Build strong knowledge on HR policies and processes both global and regional
• Provide transactional support, basic data requirements and administrative tasks such as Verification of Employment, Business Visa letters etc.
• Manage L&OD administrative and operational activities
• Actively participate and contribute to projects/enhancement opportunities/new scope of work
• Support all Tier 1 tasks/activities as and when required
• Monitor case queue and proactively highlight/take actions on ageing cases
• Collaborate with the People Service team to share feedback from employees to improve the delivery of services
• Identify areas to improve employee experience leading to 5-star experience
• Ensure consistent, responsive, and high-quality employee experience.
• Foster a culture of excellence, agility, and service orientation that aligns with our values, and the vision of a 'better world designed and made for all and driven by an unwavering pursuit of excellence.'

• At least 3-5 years' experience in a customer service, service center, or shared services role
• Degree or relevant qualification
• Proven organizational skills
• Attention to detail and methodical approach required
• Excellent interpersonal and communication skills
• High integrity and ability to maintain confidentiality at all times
• Ability to produce excellent quality deliverables, which comes from a focus on detail and process excellence, adherence to Service Level Agreements, and being solutions-focused
• Excellent technical skills (Excel, Word), as well as experience of HR systems such as Workday and supporting tools [e.g. CRM, LMS]
• Ability to manage a demanding employee base, re prioritizing regularly to meet specific requirements
• Ability to prioritize requests with a sense of urgency and proactive responses/resolutions
• Strong team player who remains positive during challenging assignments
• Ability to work in a fast-paced environment with high volume and complex demands
• Great communicator, with experience of dealing with a variety of audiences at all organizational levels