Head of Strategic & Enterprise Customer Success Management, APAC

Sales | Sydney, Australia | Remote, Remote



Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

• Lead, coach, and develop a high-performing team of Customer Success Managers across APAC
• Hire, onboard, and develop top talent to scale the APAC Enterprise CS team in line with business growth goals acting as both a talent magnet and a talent identifier within the broader organization

• Engage C-suite and C-1 executives at Atlassian's highest-value APAC accounts to deepen strategic relationships, anticipate risk, and serve as an executive escalation point when needed
• Drive product adoption and consumption growth across your customer portfolio, partnering with customers to maximize value realization

• Build and manage a rigorous operational cadence including OKRs, health metrics, and performance reporting in close partnership with Revenue Operations to drive predictable outcomes and team accountability
• Champion a data-driven approach to customer success by leveraging customer insights, product usage data, and market trends to identify expansion opportunities and surface feedback to product and go-to-market teams

• Lead cross-functional collaboration across matrixed account teams spanning geographies, aligning Sales, Professional Services, Support, Product, and Partner teams around shared customer outcomes
• Contribute to regional and global planning cycles, including annual and quarterly planning, and serve as a trusted peer executive within the CSM Leadership team to shape the vision for world-class Customer Success

• Travel up to 20% on average, and up to 40% as needed, across domestic and international APAC locations to support customer relationships and team engagement

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit