Business Environment
Applied Materials AGS (Applied Global Services) Business Unit is responsible for driving our business of equipment installation and warranty extended management, as well as business of maintenance support, refurbishment, upgrades, etc. Our AGS team collaborates with a lot of Taiwan critical customers to predict & solve manufacturing challenges, and make equipment & factories more productive. This makes our AGS team become trusted business partners for our customers which results in revenues increase year over year globally!
What You'll Do
This role is key contact point for Taiwan and China customer to order parts and services under GCC (Global Contact Center).
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Role Responsibilities
- 中英語雙語輪班人員/需配合四班二輪（3個月日班, 3個月夜班。每日工時 12hr, 做二休二）
- Create under limited supervision quotations/opportunities in ERP system and provide to customer. Dealing with limited volume
- Create under limited supervision and maintain accurate Sales Orders in ERP
- Escalate and follow up on customer requirements not being met
- Handle customer inquires via phone, e-mail, and fax
- Generate reports & track orders, opportunities, booking and shipment
- Develop understanding of customer requirements and relationship with customers
- Develop basic knowledge of AMAT products
- Customer parts, return, repair, service requests interaction and processing
- Quote, part# inquiry, problem parts, pricing issue follow up and update
- Order management incl. book, tracking, update, change and troubleshoot
- Entitlement checks
- Service dispatch
- Part expedite, fulfillment and delivery coordination
- Customer escalation follow up and update
- Multi-regions support for the above scope
Qualifications
- Bachelor's degree or above in any Majors. International Business and business administration are preferred
- At least 1 year above working experience in order management
- Excellent communication and coordination skills 優秀的電話溝通技巧，中、英文書信溝通流利
- Personality with positive, proactive, detail-oriented, and responsible
- Fluent in Mandarin and English (TOEIC score higher than 750)
Preferred Qualifications
- 熟悉SAP操作，有訂單管理相關經驗尤佳
- Customer Service experience
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.To learn more about our commitment to DEI visit the Applied Materials Inclusion page.
Qualifications
Education:
Non-Degree Program (inactive)
Skills
Certifications:
Languages:
Years of Experience:
Up to 1 Year
Work Experience:
Additional Information
Shift:
Grave (Taiwan)
Travel:
No
Relocation Eligible:
No
Referral Payment Plan:
Employee Referral (Standard)
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.