Operations and Customer Quality Engineer

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Key Responsibilities

On-Site support job 100% - not Hybrid, No Relocation allowance, 12 % Analytical

Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests.

Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment.

Develops methods and parameters, project methodology and/ or project proposals.

Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.

Gathers operational and test data and evaluates results.

Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs. Participates in audits.

Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.

Reduces qualification cycle time and cost while still meeting quality performance requirements.

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Interpersonal Skills

• Explains complex information to others in straightforward situations

Hardware Manufacturing Customer Experience Quality Engineering position

Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests to verify and improve Product Quality.

Gathers operational and test data and evaluates results.

Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.

Analyze operational data - extensive analysis with Excel (Pivot and VLOOKUP); Develop and implement recommendations.

Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs

Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.

Reduces qualification cycle time and cost while still meeting quality performance requirements.

Responsible for driving Continuous Improvement in the Quality of AMAT's product portfolio

Eliminate customer complaints and escalations. Participates in and may lead audits.

Work and demonstrate ability to closely lead multi-functional teams including but not limited to: experienced design and development engineers, Quality and Reliability engineers, Supply Chain Management teams, suppliers and technology partners in order to acquire and implement best known methodologies and deliver a better quality and customer experience than in current portfolio.

Monitor field customer performance of product to identify issues and allow for early investigation and mitigation

Drive investigation, capture, Root Cause Analysis, Containment, Corrective Action, Process Improvement to prevent issue recurrence, Monitor plans using statistical methods

Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio

Drive customer escalation resolution (root cause analysis, Containment, Corrective Action and Process Improvements following the 8D discipline format) to prevent recurrence of problems

Drive Design, Quality, Reliability, lessons learned and VoC (Voice of Customer) requirements into new product designs to improve the quality and reliability of new products.

Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio.

Drive customer escalation resolution

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Microsoft Office applications (Excel proficiency required), Power BI
• Drive investigation 8D/SCAR Root Cause analysis and Corrective Action, Containment, Prevention, Proliferation measures, FMEA, DMAIC, Green Belt Certified or equivalent, Analytical tools (Paretos, Histograms, Ishikawa (Six Elements), Scatter, Control charts, checklists). Prevent recurrence.
• Experience in high volume manufacturing environments
• Proven track record working and managing customer issues and suppliers Key Performance Indicators (KPIs)
• Manage and coordinate customer PPM (Parts per Million) against supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators
• Knowledge of Quality systems and measurements, Lean Manufacturing, Advanced Product Quality Planning (APQP), Product Part Approval Process (PPAP), PFMEA, ISO9001, Quality Assurance tools
• Undertake special projects as required
• Lead, Contribute and support continuous improvement activities
• Prepare and present reports at group meetings and internal customers
• Understanding of engineering drawings and manufacturing processes
• Ability to work in a diverse and dynamic environment
• Planning and prioritizing activities
• Good communication and interpersonal skills
• Negotiation and Influencing skills
• Ability to present data effectively
• Problem-solving skills
• Team working skills
• Analytical skills
• Time management
• Understanding of cost and financial impacts

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
• Self-motivated individual, Flexible, Adaptable. Optimistic, Self aware, Open to change
• Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity
• Shows moral courage, openness and honesty in all dealings
• Engages interest and participation of others and has a collaborative approach to working with others
• Lead, support groups of technicians and engineers
• Training skills, provide guidance and coach other team members
• Supports and thrives on company values

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Innovative thinking with high level of attention to detail and from original solutions

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Travel:

• 0- 15%

Education

• Bachelor's Degree - Mechanical/Electrical Engineering, Computer Science or related Engineering Technology
• Advanced Quality Certifications
• 6 - 8 + Years of Experience job related

Additional Information

Time Type:

Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 10% of the Time

Relocation Eligible:
No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.