Lead Teamcenter System Admin

Key Responsibilities

• Serve as partner with multiple sub-orgs within function, BU or smaller country
• Oversees support services to GIS customers for IT Infrastructure function. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
• Handling complex Incidents and outages which are escalated from other team members and responsible for executing critical changes as per standard operating procedures and change management policies. Represents as technical subject matter expert.
• Completes root cause analysis of outages or incident trends. Approves preventative actions.

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

• Communicates difficult concepts and negotiates with others to adopt a different point of view