Software Engineer (Customer Success), Developer Engagement
Developer Engagement creates user experiences and services to enable Apple's engineers to craft high-quality products. We are responsible for internal tools and supporting technologies that are critical parts of the Software Engineering workflow. We are seeking engineers passionate about delivering exceptional developer experiences and shaping how we build and test software at scale in support of macOS, iOS, watchOS, tvOS, Xcode, and more.
Description
The Developer Engagement team is seeking a skilled engineer to contribute to the future of our internal systems, tooling, and developer adoption efforts. You will join a small but ambitious team responsible for supporting a large-scale functional build and test system, iterating closely with internal software engineering teams to take Apple's own software to the next level.
This is not a traditional support operations role. You will balance hands-on engineering work (building tools, automations, and integrations) with deep engagement with internal developer teams to drive adoption of new capabilities and surface real-world feedback that shapes product direction. You will help developers identify the tools that best meet their needs, guide them through adoption, and ensure the feedback loop between users and engineering teams remains tight and actionable.
The ideal candidate combines strong engineering fundamentals with a passion for developer experience, exceptional communication skills, and the curiosity to leverage AI to continuously improve workflows, both your own and those of the developers you support.
Responsibilities:
Triage and troubleshoot issues across CI and distributed systems, providing clear technical direction and solutions
Design and build automation and tooling that meaningfully improves efficiency and experience for end users
Drive adoption engineering efforts, including onboarding teams, creating enablement materials, and reducing friction for developers adopting new tools
Instrument observability of support workflows, analyze metrics, and drive continuous process improvement
Create and maintain self-service resources including FAQs, how-to guides, and technical documentation
Craft concise and effective communications around maintenance, incidents, and new capabilities
Maintain high-quality product feedback by ensuring bug reports and user insights are actionable by engineering teams
Preferred Qualifications
Experience incorporating AI/ML capabilities or LLM-based workflows into developer-facing tools or processes
Ability to refine user requirements and prototype new solutions from scratch
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Experience driving adoption of developer tools or platforms across engineering organizations
macOS, iOS, or UNIX development experience
Ability to maintain composure and customer-service focus in high-pressure situations
Flexibility and adaptability to thrive in a dynamic, fast-moving environment
Minimum Qualifications
4+ years industry experience
Bachelor's degree in computer science or equivalent experience
Excellent customer collaboration and communication skills, including experience working across technical and non-technical stakeholders
Proficient in modern scripting or compiled languages (Python, Swift, C/C++, etc.)
Familiar with continuous integration, software testing, and build methodologies
Designing and using web service APIs
Automation development experience in high-scale operating environments
Comfortable using AI-assisted tools and workflows as a core part of day-to-day engineering work
On-call availability when needed
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $147,400 and $272,100, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
Company Videos
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