Senior Communications Lead, US Channel
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Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.
As a Senior Communications Lead for our US Channel organization, you will build impactful sales communications and content for Apple-Badged field sales teams, Channel Partner sales teams, internal customers, and Apple Executives. The purpose of this role is to inform, enable, and connect. In this position, you will ensure our sales partners have a strong understanding of Apple products and programs, enable our field sales teams to build great customer experiences, and collaborate with our Executive team to develop narratives, visuals, and presentations for maximum impact. At various times, you will be a writer, project manager, critical/creative thinker, storyteller, and communications expert. For each of the various projects you will lead, you will craft a communications strategy and plan, execute that plan, measure its success, and partner across headquarters and field teams to drive deliverables from initial concept to final delivery. Through your collaboration, attention to detail, and passion for the Apple voice, you will craft compelling communications and drive a phenomenal experience for employees, partners, and customers.
Description
In this role, you will:
- Develop and manage a comprehensive communication strategy and plan for US Channel Retail teams and partner staff, ensuring seamless alignment across multiple communication platforms.
- Orchestrate the execution of communications across diverse channels, including Channel One (internal website), podcasts, videos, apps, Keynote presentations, and field communications.
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- Empower the field team to drive sales through clear, timely, and impactful communications initiatives.
- Ensure the field team remains informed on new product launches, program updates, merchandising guidelines, promotions, HR-related topics, and relevant Apple culture and news.
- Establish metrics to measure communication effectiveness, identify opportunities for continuous improvement, and proactively explore emerging technologies, trends, and communication channels to meet evolving business needs.
- Craft strategy, content and key messages to execute field calls, quarterly All Hands meetings, and ad hoc sessions, ensuring messaging is clear, engaging, and drives actionable outcomes.
Preferred Qualifications
Familiarity with project management frameworks and tools is a plus
Strong collaboration and relationship building skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners
Forward-thinking approach and tenacity to anticipate risks prior to escalation and proactively drive towards a solution
Proven organizational skills and attention to detail
Minimum Qualifications
Typically requires a minimum of 12 years of related experience
Background in project/program management, content development, and/or similar function focused on managing business communications for sales or marketing organizations
Expert communication and storytelling skills including superior writing, editorial, and presentation abilities
Ability to translate complex data and concepts into simple, compelling, and persuasive messages
Executive presence with experience crafting and delivering high-impact presentations to senior leadership
Deep knowledge of Apple products and familiarity with Apple's unique brand aesthetic and values
Ability to lead multiple simultaneous projects, think strategically, and solve problems creatively
Comfort navigating ambiguity and adapting to changing priorities and timelines
Proficiency with Keynote, Pages, and video editing software
Bachelor's degree or equivalent experience
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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