SDS Compliance Investigator
This job is no longer available.
At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. Apple's Strategic Data Solutions (SDS) team is looking for exceptional and experienced Investigators who will be responsible for completing sanctions screenings across the Apple ecosystem in real-time.
Description
On this team, we are adept at dealing with ambiguity. We use sound judgment and research skills to make timely decisions on our work. While working independently, we are able to stay self-motivated and customer focused in a highly transactional role. While the majority of screenings involved in this position are handled individually, teamwork is critical in learning the role, in staying current with standards/trends, and in building and maintaining a successful team culture. Our Investigators conduct sanctions screenings of new and existing Apple accounts by utilizing internal systems, commercial databases, and public records. We review and take action on real-time sanctions screenings and apply independent judgment to identify and escalate key sanctions risks.
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Minimum Qualifications
- Must have 1-3 years current experience supporting SDS Investigations or AppleCare within Technical Support, Services, Partner Relations, Customer Relations, Executive Relations, Apple Pay, Mentoring, Health, Accessibility, Carpe Facto, Business and Partner Support, Specialty Program Support and Agreement Admin departments.
- Previous fraud, sanctions or compliance experience a plus
- Ability to work a schedule from 7:00 am to 10:00pm (CST) including weekends and holidays, with additional flexibility during high volume times of the year
- Bachelor's degree or equivalent experience
Preferred Qualifications
- Excel at research and employ creative problem solving skills
- Demonstrate sound decision-making and good judgment
- Maintain a positive attitude in a fast-paced work environment and deal with change positively
- Adept at working with ambiguity
- Ability to work and make decisions independently
- Ability to assist customers over the phone
- Flexible to work any shift within hours of operation, which can include weekend days
- Make space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $24.90 and $33.15/hr, and most new hires start at $24.90. Your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
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