Moderation and Screening Operations Lead

At Apple, our goal is to create technology that empowers people and enriches their lives while helping them stay safe,

especially our most vulnerable users. The Trust and Safety team plays a pivotal role in meeting this goal by collaborating

with product and other cross-functional teams to ensure our customers enjoy the safest, most trusted products and

services. The team is at the forefront of defining and implementing policies and operational strategies to combat online interpersonal safety issues, child safety concerns, and illegal content across our global services. Trust and Safety is a dynamic team that thrives on collaboration, innovation, and a hands-on approach to solving complex challenges.

Description

We are seeking a highly experienced and detail-oriented Moderation and Screening Operations Lead to drive the operational excellence and strategic growth of our online safety initiatives. Reporting to the Head of Policy, External Engagement, and Program Management, you will be instrumental in defining, optimizing, and scaling our global moderation and screening processes. This critical role requires a leader who can navigate complex regulatory landscapes, manage strategic vendor relationships, and collaborate extensively across functions to protect our users from harm. If you are passionate about online safety, thrive in a fast-paced environment, and are eager to innovate beyond standard industry playbooks, we encourage you to apply.","responsibilities":"Operational Strategy & Excellence: Define, document, and continuously optimize global moderation and screening processes specifically tailored for online interpersonal safety, child safety, and illegal content.

Scaling & Growth: Lead the operational readiness for new services, harms, languages, and countries, ensuring our moderation capabilities scale effectively to meet evolving demands.

Vendor Management: Own the end-to-end vendor relationship, including forecasting, budgeting, performance management, and ensuring KPI attainment across our global moderation partners.

Policy Operationalization: Partner closely with Policy Leads to translate new policies into clear, actionable, and scalable operational plans, ensuring practical implementation across our moderation teams.

Regulatory Compliance: Ensure operational processes meet stringent regulatory requirements globally, providing robust data readiness, supporting audits, and troubleshooting compliance-related issues.

Performance & Metrics: Define, develop, and ensure the attainment of key performance indicators (KPIs) for user reporting and content screening, driving continuous improvement in efficiency and effectiveness.

Cross-Functional Collaboration: Serve as a key operational partner, collaborating with Legal Counsel, Product & Engineering, Policy Leads, and Investigations teams to ensure seamless execution of safety initiatives.

Systems & Tools: Provide insights and requirements to inform policy optimizations and the systems roadmap, working with Product Managers, Technical Engineering Program Managers, and Engineers to translate business needs into technical requirements for moderation tools and platforms.

Innovation: Champion an innovative mindset, challenging conventional approaches to moderation and screening operations to develop best-in-class solutions.