Business Technical Success - Carrier Field Engineering Manager
At Apple, we create products that revolutionize industries and enrich lives globally. Our Carrier organization is vital to this mission, ensuring our largest partners like Verizon, AT&T, and T-Mobile successfully deliver Apple solutions to enterprise customers at scale. The Technical Success - Carrier Field Engineering team is integral to this success, partnering directly with these carriers to overcome technical barriers and integrate best-in-class Apple practices for enterprise customers.
Description
As the Carrier Field Engineering Manager, you will lead a team of exceptional Field Engineers who serve as trusted advisors on the Apple ecosystem, driving the successful adoption and integration of Apple technologies within our major US Carrier partners and their enterprise clients. You and your team will deeply understand our carriers' businesses and technical ambitions, transforming the way they operate by delivering innovative technical solutions and ensuring seamless integration of Apple's hardware, software, and services.
You will remove technical barriers and friction points, improve customer readiness for our platform, and accelerate business transformation through Apple platform adoption. This role requires a leader who can balance strategic vision with hands-on execution, building strong cross-functional relationships internally and with carrier partners to drive meaningful, lasting impact. You'll be at the intersection of technology, business strategy, and partnership, helping shape how millions of enterprise users experience Apple's ecosystem through our carrier relationships.
Success in this role means building a high-performing team, staying ahead of emerging industry trends, and consistently delivering outcomes that strengthen Apple's position as the trusted technology partner for carriers and their enterprise customers alike.
Responsibilities:
Build, lead, and strategically evolve the Carrier Field Engineering team, ensuring its capabilities align with platform and solution growth strategies
Partner with senior leaders across Sales, Product, R&D, Marketing, and Finance, both internally and with carrier partners, to develop and execute business strategies, long-range plans, and technical goals
Drive complex, high-impact business initiatives that secure critical outcomes and accelerate growth
Identify emerging wireless industry trends and integrate them into growth initiatives, keeping the organization ahead of market shifts
Continuously improve the customer journey and core operations to increase efficiency and scale the business
Communicate complex technical concepts clearly and compellingly to diverse audiences, from technical teams to executive leadership
Navigate challenging technical and business discussions with confidence, remaining composed under pressure
Make informed, impactful decisions with sound judgment, even in ambiguous situations
Mentor and enable team members, fostering curiosity and deepening expertise across Apple's ecosystem
Build and maintain strong relationships across internal teams, Carrier partners, and customers
Preferred Qualifications
Strategic foresight to anticipate emerging industry trends and proactively identify growth opportunities with carrier partners
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Exceptional ability to distill complex technical concepts into clear, concise, and compelling narratives for diverse audiences
Experience with AI integration within mobile ecosystems
Demonstrated success advising on technical business transformation initiatives for large enterprises or in a consultative pre-sales engineering capacity
Strong grasp of Apple's approach to Security and Privacy, with the ability to articulate the inherent benefits of our integrated approach
Minimum Qualifications
Approximately 7 plus years of experience leading technical, solutions-oriented teams
Strong business acumen, including an understanding of financial drivers and strategic planning for sustainable growth
Profound understanding and experience with complex IT enterprise environments, including deployment strategies, security frameworks, and mobile architectures
Extensive background in mobile technology and solutions, including carrier network infrastructure (e.g., 5G, Private Networks, Network Slicing), Mobile Device Management (MDM), and advanced security solutions
Bachelor's degree or equivalent practical experience
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant
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Apple accepts applications to this posting on an ongoing basis.
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Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
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