Service Analyst - End User Computing Enablement

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Your role in the team
The Service Analyst - End User Computing (EUC) Enablement role is responsible for supporting the delivery of technology experiences that help employees remain productive and self-sufficient throughout their workday. This position focuses on go-to-market strategies, human change management, and service improvement initiatives for End User Computing. The role operates within an outcomes-based delivery model, where success is measured by adoption, user satisfaction, and business impact.

Key Responsibilities

Go-to-Market Strategy & Change Enablement

• Develop and execute go-to-market strategies for new End User Computing products and services, including defining value propositions, readiness plans, and adoption metrics.
• Apply structured change methodologies (e.g. Prosci, ADKAR) to assess readiness, build awareness, and reinforce adoption across diverse user groups.
• Partner with Change Champions to validate approach, gather feedback, and support adoption activities.
• Support the adoption of AI-driven features within End User Computing products, ensuring readiness and user confidence.

Feedback & Insights

• Collect and analyze end-user feedback to identify pain points and improvement opportunities.
• Translate insights into actionable recommendations for service and product teams.
• Leverage AI-enabled analytics where applicable to identify trends and predict adoption challenges.

Service Improvement & SOPs

• Develop and maintain Standard Operating Procedures (SOPs) and enablement playbooks to ensure consistent service delivery.
• Drive continuous improvement initiatives aligned with user experience and business outcomes.

Collaboration & Governance

• Represent the Voice of the Customer in product and service forums, influencing roadmaps with data-backed insights.
• Partner with product, support, and change teams to anticipate impacts and ensure smooth rollouts.

Reporting & Analytics

• Build and maintain dashboards (e.g., Power BI) to track adoption, satisfaction, and service performance.
• Provide actionable insights to leadership through regular reporting and analysis.
• Explore opportunities to use AI-driven tools for reporting automation and predictive insights.

Essential Skills:

• 2 years' experience with change frameworks (ADKAR, Prosci) and adoption strategies.
• 2 years' experience in creating structured documentation, adoption strategies, and leadership-ready reports.
• 2 years' experience with Microsoft 365 tools (Teams, SharePoint, OneDrive, Outlook).

Desirable Skills:

• 1 years' experience in Power BI or Microsoft Power Package.

Supervisory Responsibilities

• This job does not have supervisory duties.

Posting End date: Friday 9th January 2026 [11.59pm]

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Why join us?

Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility.

We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.

We offer:

A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts

Access to world-class learning platforms and award-winning L&D

Clear career paths, internal mobility, and a strong focus on growth

A people-first culture with flexible working options

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.

Statement on Fair Employment and Equal Opportunities

Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

Client-provided location(s): Belfast, United Kingdom

Job ID: allstate-150291291

Employment Type: OTHER

Posted: 2025-12-18T18:50:10