Loss Drafts Team Lead II (Sr. Supervisor) - Integon
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
The Loss Drafts Team Lead ll is responsible for overseeing day to day production within the department. Manage, motivate and support the supervisors and staff daily, apply a team approach and maintaining open communication. Accountable for meeting the department production and quality goals as well as playing a key role in meeting company-wide profitability and customer/client satisfaction goals.
Key Responsibilities
Guide resolution of high impact errors by utilizing knowledge and available resources to resolve customer issues and negotiate sensitive and stressful situations
Support implementation of process and technology changes by gathering training resources, coordinating training programs and distributing project information to prepare team for changes and streamline transitions
Update key stakeholders on department production and performance by communicating with clients and managers as appropriate to regularly share pertinent information
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Guide effectiveness of operations by communicating organizational policies and best practices, setting performance goals, monitoring production stats and providing constructive feedback to ensure achievement of productivity and quality standards
Develop and mentor team Supervisors by supervising managerial responsibilities and providing advice and direction to ensure a cohesive and effective approach to department leadership and guidance
Manage resolution of system and technology errors by monitoring equipment functionality, identifying issues and quickly escalating to management and technical professionals to ensure continued and correct customer care equipment operations
Contribute to continuous improvement initiatives by communicating with key stakeholders and participating in projects to support delivery of effective client and customer care programs, ensure team alignment with business goals and support achievement of service level agreements
Experience
2 or more years of experience (Preferred)
Supervisory Responsibilities
This job has supervisory duties.
Qualifications
At least 2 years of leadership experience, workflow/process management, or project management experience
Demonstrates a strong sense of urgency and ability to prioritize work effectively
Intermediate Excel skills, including formulas and VLOOKUP
Dependable, accountable, and reliable with consistent follow-through
Strong communication skills
Ability to handle conflict professionally and effectively
Proven ability to work quickly and efficiently in a fast-paced environment
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.
In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long-Term Disability
- Short-Term Disability
- HSA
- FSA
- Mental Health Benefits
- On-Site Gym
- Pet Insurance
- Virtual Fitness Classes
- Health Reimbursement Account
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Adoption Leave
- Family Support Resources
- Adoption Assistance Program
Work Flexibility
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
- Four-Day Work Week
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Pension
- Financial Counseling
- Relocation Assistance
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Internship Program
- Promote From Within
- Mentor Program
- Lunch and Learns
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program
Company Videos
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