Chat Agent Associate III

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description
Excellent verbal and written communication skills including the ability to maintain a courteous and professional demeanor with customers and with fellow employees
Willingness to work in a dynamic 24/7 environment
Ability to prioritize, multitask and work independently
Problem solving skills and the desire to help customer
Strong time management skills

Key Responsibilities

Handle incoming customer inquiries and issues via chat and make outcalls as required in 24/7 environment

Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.

Identifying customer needs and assisting customers in various emergency situations along with effective multitasking abilities

Maintain a professional and empathetic tone while addressing customer concerns on chats to ensure customer resolution and satisfaction.

Utilize established guidelines and resources to resolve customer issues promptly and effectively.

Document customer interactions, details, and resolutions accurately in the designated system.

*Collaborate with team members and cross-functional departments to escalate and resolve complex issues.

Primary Skills

Shift Time

Recruiter Info
Rajani Pillay

rpilq@allstate.com

About Allstate

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.