Auto Adjuster Tec Analyst II

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description
Under general supervision, the Analyst II is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates basic and occasionally moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use.

Key Responsibilities

Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices

Initiates system generated checks and pays appropriate parties

Processes claims payments

Evaluates diminished value in a basic or occasionally moderately complex claim

Conditions vehicles

Prepares, reviews, reconciles, and/or approves supplements

Prepares damage estimates and locates parts for basic and occasionally moderately complex claims

Investigates basic and occasionally moderately complex files, reviews damage, take photos, and determines reparability or total loss

Documents a claim file with notes, evaluations, and decision-making process

Summarizes documents and enters into claim system notes

Education

4 year Bachelors Degree (Preferred)

Experience

0-2 years experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.